> Markdown version of [/jobs/ext/1906521-service-desk-tier-1-technician-in-pennsauken](https://www.wearedevelopers.com/jobs/ext/1906521-service-desk-tier-1-technician-in-pennsauken). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Tier 1 Technician in Pennsauken - **Company:** Energy Jobline - **Location:** Pennsauken Township, NJ, United States - **Experience:** Starter - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, Business Software, CompTIA Network+, Databases, Custom Software, Common Desktop Environments, TeamViewer, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Microsoft InTune, Deployment Automation, Windows Client - **Published:** August 3, 2026 - **Apply:** https://www.energyjobline.com/job/service-desk-tier-1-technician-pennsauken-31322085 ## About the Role * 1 to 2 years of experience in an IT help desk, customer support, or technical shop/repair environment * Prior MSP Experience * Reliable, full-time onsite attendance at our Pennsauken, NJ office (this role requires hands-on hardware work and in-person client support) * Outstanding verbal communication skills with a patient, empathetic, and professional phone presence * Demonstrated hands-on ability to disassemble, upgrade, repair, and reassemble desktop and laptop hardware * Methodical approach to troubleshooting, following SOPs and asking clarifying diagnostic questions to resolve issues efficiently Technical Skills Required * Windows 10/11, macOS, iOS, and Android troubleshooting and configuration * Standard and custom software application installations and troubleshooting * RAM/SSD replacements, printer setup, peripherals, and docking stations * User account creation, password resets, group assignments * Experience with Autotask PSA for ticketing and time entry (or similar PSA such as ConnectWise Manage or HaloPSA) * Experience with DattoRMM for remote monitoring and endpoint management (or similar RMM such as Ninja RMM or ConnectWise RMM) * Remote control software (ScreenConnect, TeamViewer) for hands-on remote support Certifications (Valued, Not Required) * CompTIA A+ * CompTIA Network+ * Microsoft certification (MS-900, AZ-900) Bonus Points * Prior MSP experience, you know the pace, the tools, and the client-first mentality * Experience at a break/fix shop, Geek Squad, uBreakiFix, or similar repair environment * macOS and Mac support experience, including deployment, configuration, and troubleshooting * AI skills ## Description The Service Desk Tier 1 Technician is the frontline support hero at PCH Technologies, resolving issues in real time for our managed clients while also handling hands-on hardware work in our shop. You are the first voice clients hear when something breaks and the hands that build and repair their machines. This is not a "sit on the phone all day" help desk job. You will split your time between live service desk support and hands-on benchwork: building machines, replacing components, imaging endpoints, and helping clients who walk into our office. If you want variety, real hardware experience, and a clear path to grow into a Tier 2 Engineer, keep reading., Shop and Benchwork (Primary) * Unbox, build, and image desktop and laptop hardware using deployment tools (Intune and Immy Bot) * Perform component replacements including RAM, SSDs, screens, and battery swaps, plus physical hardware diagnostics * Maintain an organized workshop area, update IT asset tracking databases, and prepare hardware for shipment or local end-user pickup * Provide friendly, professional in-person technical support for clients visiting our Pennsauken office Client Relationships * Serve as a professional, reassuring point of contact for clients on the phone and in person * Build trust through consistent follow-through, clear communication, and timely resolution * Represent PCH Technologies with professionalism at every client interaction Service Desk Support * Answer live inbound support calls, chat requests, and portal tickets as the friendly, responsive first point of contact for end users * Perform initial troubleshooting for common desktop, laptop, mobile, network, and application issues while striving for high First-Contact Resolution (FCR) rates * Gather detailed technical information, log clear ticket notes, and route unresolved complex issues to Tier 2 Engineers in a timely manner * Handle routine user account creation, password resets, basic group assignments, and offboarding tasks across Microsoft 365, Active Directory, and line-of-business applications * Escalate complex issues with thorough documentation to Tier 2 and Engineering when needed ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)