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# Associate Help Desk Technician

- **Company:** Boeing Company
- **Location:** San Francisco, CA, United States
- **Salary:** $66,300.0 - $89,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Application Configuration Access Protocols, JIRA, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Microsoft Office, Windows Servers, Networking Basics, Microsoft PowerPoint, SAP (Applications), TCP/IP, Windows Desktop, Information Technology, User Administration, User Accounts
- **Published:** August 3, 2026
- **Apply:** https://www.careerjet.com/job/usf64c862dadc2d9e2fdaca80dbc306d14/eaa

## About the Role

Ability to obtain access to Special Access Programs (SAP)
Active Security+ certification or the ability to obtain the certification within 6 months of your start date
1+ years of experience in an IT Help Desk position resolving IT issues
1+ years of experience working in a fast-paced customer service related environment
1+ years of experience supporting Windows operating systems (Windows 10/ Server 2012 or greater)
1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
1+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or equivalent work or military experience
Experience with Jira Service Management
Experience supporting collaboration tools such as Teams
Experience with base creation and documentation best practices
Experience with basic networking (e.g., TCP/IP, DHCP, DNS)
Experience with troubleshooting for desktops, printers, software, and user access issues
Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

## Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician to join the team in Berkeley, MO.
In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools.
The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience.
Position Responsibilities:
Answer incoming support calls and respond to end-user IT requests via phone, email, and chat
Provide frontline phone technical support and remote troubleshooting
Create, document, update, and close incidents in "Jira Service Management"
Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles
Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation workflows
Maintain clear, timely communication with end users and leadership throughout the incident lifecycle
Identify and report recurring incident trends and recommend corrective actions
Assist with end-user onboarding/offboarding, workstation setup, and account provisioning
Contribute to and maintain knowledge base documentation and standard operating procedures
Resolve common end-user issues including:
password resets
account lockouts
access and permissions issues
desktop troubleshooting
printer and peripheral support
Microsoft Office issues
software installation and configuration
collaboration tool support


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