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# EV Charging Specialist

- **Company:** Optimal Inc.
- **Location:** Warren, MI, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Microsoft PowerPoint, Salesforce.Com, Wi-Fi Technology, Information Technology
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e328f13717173527

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Troubleshooting electrical systems?, Do you have a Associate's degree?, Evidence of safety-first attitude
IT and wi-fi troubleshooting skillset
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
Minimum 2 years of experience in a call center/customer facing environment
Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Adept oral and written communication skills that involve understanding the customer; getting the message across; presenting information effectively; and communicating openly
High level of interpersonal skills to work effectively with others
Computer skills to develop, maintain, and analyze data
Demonstrated ability to learn new technologies and processes, and adapt to change
Ability to innovate, solve complex issues, and present new ideas
Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
High level of analytical ability where problems are unusual, difficult, or complex
Ability to lead problem solving activities and manage resolution targets
Associate/Trade degree in related space and four years of equivalent experience (electrical)
Valid driver's license

## Description

Technical service agent, OEMM Energy Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of OEM Energy Home charging equipment to support with customer care cases and other adjacencies.

This position reports to the OEM Energy Customer Support Ops Lead.

Key Responsibilities
Technical diagnosis and troubleshooting
Navigate available tools to perform remote diagnosistroubleshooting
Provide resolution guidance for site visits to other parties
Ensure high customer satisfaction during issue resolution
Case Management
Create/update cases in Salesforce
Work with logistics for parts ordering/return
Serve as lead for technical escalations from service partners, non-technical advisors and others
Provide training as subject matter expert on technical details
Provide flow related insights/feedback to improve efficiency and customer satisfaction
Warranty/RMA/Out of Warranty

In conjunction to general case management responsibilities:
Determine warranty statusmanage claims
Reconcile at month end for claims made with logistics, if required
Warm transfers/ service tech scheduling, if required
Training
Train other agents as required
Support creation of training materials based on experience


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