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# Mainframe Console Operations SME (3rd Shift)

- **Company:** Insight Global
- **Location:** Chandler, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Batch Processing, Microsoft Outlook, Customer Information Control System (CICS), Data Centers, Monitoring of Systems, Tivoli Management Framework, Issue Tracking Systems, Job Entry Subsystem 2/3, Mainframes, Microsoft Office, Z/OS, Information Technology, Omegamon, Multiplatform
- **Published:** August 3, 2026
- **Apply:** https://dejobs.org/x/x/D8B15BE0C3CB46D7B9E24D82E9F95F1C/job/

## About the Role

Must-Haves:

 * 5+ years of console operations experience in a large-scale, multi-platform data center

 * Expert knowledge of mainframe environments (z/OS) and infrastructure operations

 * Hands-on experience with JES2/JES3, MVS commands, and console operations

 * Strong experience supporting CICS environments

 * Knowledge of mainframe monitoring tools (MainView, Omegamon, Tivoli, SA/zOS, OPS/MVS, NetView, etc.)

 * Experience with IPL and POR procedures

 * Working knowledge of VTAM/SNA

 * Experience with ticketing systems (BMC Remedy)

 * Strong understanding of incident management, escalation, and service recovery

 * Ability to operate effectively in high-pressure, critical production environments

Proven ability to act as a subject matter expert (SME) and lead problem resolution Plusses:

 * ITIL certification or strong ITSM process knowledge

 * Experience in a financial services environment

 * Experience with automation or modernization initiatives

 * Strong MS Office skills (Excel, Word, Outlook)

## Description

Day-to-Day:

 * Monitor and manage mainframe console operations in a 24x7 production environment

 * Lead incident resolution and escalation for infrastructure and application failures

 * Execute and oversee batch processing and online system operations

 * Diagnose and resolve mainframe performance and stability issues

 * Coordinate with cross-functional teams to support infrastructure deployments and changes

 * Ensure minimal disruption to service delivery and SLAs

 * Support system IPLs, recovery processes, and operational procedures

 * Maintain and utilize monitoring tools to proactively identify issues

 * Train and mentor team members on mainframe operations and best practices

 * Participate in projects and initiatives to improve operational efficiency and automation

 * Communicate effectively with technical teams, management, and vendors, Insight Global is seeking a Mainframe Console Operations SME (3rd Shift) for a leading financial services client. This role is responsible for supporting mission-critical mainframe environments, ensuring system stability, and minimizing service disruptions. The ideal candidate will bring deep technical expertise in mainframe operations, strong problem-solving skills, and the ability to lead incident resolution in high-pressure situations. This individual will collaborate across infrastructure and application teams to maintain operational excellence while contributing to modernization and automation initiatives within a complex enterprise environment.


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