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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise IT Technician I - **Company:** Marubun/Arrow USA, LLC - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Command-Line Interface, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Microsoft Office, Cloud Services, Virtualization Technology, Microsoft InTune, Computer Equipment, Network Server - **Published:** August 3, 2026 - **Apply:** https://www.careerjet.com/jobad/usa43d2829bd8e1b5bab6ffa771ff6e7cd ## About the Role * 2+ years of experience in a support technician role, with both on-site and remote support responsibilities. * Experience providing IT support in a fast-paced, fully remote environment. * Strong knowledge of Active Directory and Office 365 administration. * Experience supporting and administering Five9. * Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android. * Strong problem-solving skills with the ability to work well under pressure. * Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams. * Ability to work independently and as part of a team. A plus if you have: * Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies. * Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM). * Experience with command-line tools. * Microsoft 365 Certification. * Experience in customer service or hospitality. ## Description As an Enterprise IT Tech, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Things You'll Do Here: * Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. * Monitor and resolve IT support requests through the internal ticketing system. * Escalate tickets to higher-level technicians and other teams as needed. * Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. * Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. * Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. * Install, configure, and repair computer hardware and software. * Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. * Help migrate and update IT documentation into new platforms. * Collaborate with business units to ensure IT solutions meet needs and align with business objectives. * Participate in a rotating on-call schedule to support critical after-hours IT issues. During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage. * Perform other duties as assigned., Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment! * Work Environment: You'll need a quiet workspace that is free from distractions. * Technology: Reliable internet connection-if you can use streaming services, you're good to go! * Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. * Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)