> Markdown version of [/jobs/ext/1907278-itsm-tools-analyst](https://www.wearedevelopers.com/jobs/ext/1907278-itsm-tools-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITSM Tools Analyst - **Company:** Maximus, Inc. - **Location:** Las Vegas, NV, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Information Systems, Data Integrity, FlexNet Publisher, Software Maintenance, Release Management, Software Asset Management, Flexera, Information Technology, Servicenow - **Published:** August 3, 2026 - **Apply:** https://www.careerjet.com/job/us06fdd1eb5caf93996ae78c7ee4750504/eaa ## About the Role Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments. - Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability. - Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations. - Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree. - 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment. Preferred Skills and Qualifications: - Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro. - Experience supporting Flexera FlexNet Manager or similar SAM tools. - Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting. - Strong analytical, documentation, and stakeholder coordination skills. - Experience supporting IT/OT environments in large, regulated enterprises. - ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI-remote #TSTECH ## Description Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes. - Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change. - Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules. - Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes. - Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements. - Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting. - Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices. Job-Specific Minimum Requirements: - Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment. - Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support. - Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies. - Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes. - Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Maturity assessment for technicians or how I learned to love OWASP SAMM](https://www.wearedevelopers.com/videos/351-maturity-assessment-for-technicians-or-how-i-learned-to-love-owasp-samm) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [GenAI Security: Navigating the Unseen Iceberg](https://www.wearedevelopers.com/videos/1744-genai-security-navigating-the-unseen-iceberg) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)