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# Collaboration Support Engineer (Puerto Rico)

- **Company:** RTX
- **Location:** ISABEL, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Microsoft Azure, Cascading Style Sheets (CSS), Data Security, Digital Technology, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Microsoft Sharegate, Microsoft Power Automate, ReactJS, Microsoft Onedrive, 3-tier Architectures, Powerapps, Servicenow
- **Published:** August 3, 2026
- **Apply:** https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/US-PR-SANTA-ISABEL-B1--Felicia-Industrial-Park---St-B1--BLDG-1/Collaboration-Support-Engineer--Puerto-Rico-_01863208

## About the Role

* A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
 * Experience working with M365 architecture/administration and SharePoint Online, OneDrive, Teams, Power Apps, Power Automate
 * Experience with PowerShell scripting
 * Experience with Microsoft Entra (Azure)
 * ShareGate Migration experience

Qualifications We Prefer

 * Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption
 * Microsoft GCC High experience
 * Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx
 * Experience working with Microsoft Copilot, Microsoft Teams, and Service Now

## Description

* Troubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate and Copilot
 * Provide guidance/assistance to users, and create and/or update help documentation like how-to guides
 * Host office hours and knowledge sharing sessions to provide advanced troubleshooting, guidance on best practices, and support user adoption.
 * Monitor the SharePoint / OneDrive / Copilot ticket queues and respond quickly to requests and/or issues
 * Manage all processes in Service Now including but not limited to incidents and knowledge base articles as well as act as lead technical SME for tier 3+
 * Coordinate with and work across Digital Technology teams (Architecture, Network, Identity, etc.) on issues and recommendations
 * Build, configure, customize, and maintain SharePoint sites and Power Apps/Flows
 * Perform M365 SharePoint administration tasks: assign site collection administrators, review and analyze usage reports, and review configuration settings
 * Interface with Microsoft Support on escalations and service degradation or issues
 * Build and run advanced PowerShell scripts
 * This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.


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