> Markdown version of [/jobs/ext/1907395-entry-level-helpdesk-support](https://www.wearedevelopers.com/jobs/ext/1907395-entry-level-helpdesk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level Helpdesk Support - **Company:** TEKSYSTEMS INC. - **Location:** Irving, TX, United States (Remote available) - **Experience:** Starter - **Salary:** $33,800.0 - $37,440.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Cisco WebEx, Servicenow - **Published:** August 3, 2026 - **Apply:** https://www.juju.com/job/00000000glbtns ## About the Role 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active Directory Working knowledge of Domain hierarchy Working knowledge of Microsoft Windows OS Microsoft Office Products including: Word, Excel, Outlook, PowerPoint Remote meeting software including: Microsoft Teams, Cisco WebEx, Zoom Strong written and oral communication Ability to learn and troubleshoot custom applications Non-Technical Requirements: Great "people skills" with demonstrated ability to communicate with a wide variety of end users including many that have little or no "technical" skills. The ability to listen to the end user and understand their needs and perspectives. Sense of urgency in supporting the end user - returning the ability for them to perform their job. Hardware: The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide. Secure/quiet location to work Personal high speed internet connection (no hot spots or public internet locations) Cell phone with good reception ## Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Remote Work Is a Revolution — Not a Perk](https://www.wearedevelopers.com/videos/2013-remote-work-is-a-revolution-not-a-perk) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)