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# Network and Infrastructure Support Analyst

- **Company:** Heidelberg Materials View all jobs
- **Location:** Lake Charles, LA, United States
- **Experience:** Expert
- **Salary:** $84,900.0 - $113,193.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Network Troubleshooting, Network Architecture, Network Administration, Computer Networking Systems, Information Technology, Cisco
- **Published:** August 3, 2026
- **Apply:** https://www.careerjet.com/job/usedccd37aeb06c108d2ee13e25db8808c/eaa

## About the Role

Strong working knowledge of IT operations, service management, and network infrastructure support
Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
CCNA certification or equivalent experience required.
Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
Clear and inclusive communication skills with both technical and non-technical partners
Ability to manage multiple priorities in a fast-paced, distributed environment
Experience collaborating across teams to achieve shared operational goals
Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
A proactive, customer-focused mindset with attention to detail and follow-through

## Description

Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.
Partner with business and IT stakeholders to identify and address operational needs
Support rollout and adoption of IT standards, processes, and tools across locations
Track service performance metrics and contribute to continuous improvement initiatives
Assist with change, incident, and problem management activities
Work with internal teams and external vendors to support network and new-site implementations, assisting with deployment activities and resolving technical issues as they arise
Document procedures, solutions, and operational best practices


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