> Markdown version of [/jobs/ext/190821-hotel-guest-service-rep-front-desk-home2-suites-by-hilton](https://www.wearedevelopers.com/jobs/ext/190821-hotel-guest-service-rep-front-desk-home2-suites-by-hilton). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

- **Company:** Home2 Suites
- **Location:** Orlando, FL, United States
- **Salary:** $34,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d1446ade7b51890e

## About the Role

Do you have experience in Property management systems (PMS)?, Do you have a High school diploma or GED?, * Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.

 * High School diploma or equivalent is preferred.
 * Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

## Description

We are currently looking for Guest Services Representatives to join our Front Desk Team! An official Universal Orlando Partner Hotel, our Home2 Suites is located off I-4, minutes from shopping, dining, and entertainment on International Drive. We're one mile from Universal Orlando and 20 minutes from Orlando International Airport. We are an all- suite hotel, with 121 comfortable and spacious rooms to serve our guests. We serve a daily free hot breakfast before riding our guests ride free scheduled shuttle to Universal Orlando Resort. The Home2 Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates., The /Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

 * Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
 * Handles cash, credit card information and goods at the property
 * Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
 * Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
 * Must dress in professional attire.
 * Typical Schedule : Afternoon Shift 3pm to 11pm. Must be flexible and able to work weekends and holidays as needed. Will also be trained for other shifts - morning and Night Audit.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)