> Markdown version of [/jobs/ext/190827-lead-patient-support-dental-office-manager](https://www.wearedevelopers.com/jobs/ext/190827-lead-patient-support-dental-office-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Patient Support (Dental Office Manager) - **Company:** CPT DENTAL - **Location:** Santa Clara, CA, United States - **Experience:** Expert - **Salary:** $79,040.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, Dentrix, Practice Management Software - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f93e2258ab103117 ## About the Role Do you have experience in Team motivation (leadership skill)?, * Minimum 3+ years of prior experience as a Dental Office Manager is required. Candidates without direct dental office management experience will not be considered. * Proficiency in Dentrix practice management software is required. * Willingness and adaptability to learn new software platforms and tools as the practice evolves. * Strong problem-solving skills - ability to anticipate issues, think critically, and develop practical solutions independently rather than waiting for direction. * Growth mindset - proactively identifies opportunities to improve and expand the practice, not just maintain the status quo. * Strong knowledge of dental office operations, including familiarity with dental clinic workflows. * Proficient in healthcare management systems and software relevant to dental practices. * Understanding of medical terminology as it relates to dentistry. * Excellent organizational skills with keen attention to detail. * Strong communication skills, both verbal and written, with the ability to interact effectively with patients, staff, and external partners. * Leadership qualities that promote teamwork and a positive work culture within the office environment. * Reliable transportation to our Santa Clara office. ## Description We are seeking a highly organized and motivated Lead Patient Support / Dental Office Manager to oversee and grow the daily operations of our Santa Clara dental practice. The ideal candidate is a proactive problem-solver with strong leadership skills and a comprehensive understanding of dental office management. This role is crucial not only in maintaining a positive patient experience and ensuring smooth operations, but also in actively contributing to the long-term growth and success of the practice., Operations & Compliance * Manage the day-to-day operations of the dental office, including scheduling appointments, overseeing staff, and ensuring compliance with HIPAA regulations. * Develop and implement office policies and procedures to enhance operational efficiency. * Maintain accurate patient records and ensure all medical terminology is correctly utilized in documentation. * Ensure that all equipment is properly maintained and that the office environment is clean and welcoming for patients. * Partner with our in-house insurance team to ensure smooth patient billing communication and resolve patient-facing billing inquiries (claims processing handled by dedicated insurance team). Practice Growth & Development * Actively contribute to the growth of the practice by identifying opportunities to increase patient volume, improve retention, and expand services. * Drive patient acquisition initiatives including community outreach, referral programs, and reactivation of inactive patients. * Monitor key practice performance metrics (production, collections, patient retention, hygiene reactivation, case acceptance) and develop action plans to improve them. * Identify operational bottlenecks and implement solutions that increase efficiency, capacity, and revenue. * Champion the patient experience by continuously refining workflows, communication, and follow-up to build long-term patient loyalty. Leadership & Team Development * Provide training, coaching, and ongoing support to staff on office systems and procedures. * Foster a positive, collaborative team culture that aligns with our values and growth goals. * Handle patient inquiries, complaints, and feedback in a professional manner to foster a positive relationship with the community. * Stay updated on industry trends, regulations, and best practices in healthcare management. ## Related Videos - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [Thoughts on (Modern?) 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