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# Remote Global Benefits Ops Specialist (AMER)

- **Company:** Remote's Ai
- **Location:** Amer, Spain (Remote available)
- **Salary:** €35,250.0 - €89,250.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Zendesk
- **Published:** August 4, 2026
- **Apply:** https://www.jobleads.com/es/job/e1b702f77037aee57beb3a5fe1e49d067

## About the Role

* Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services
 * Obsessed to provide an excellent customer service experience
 * Strong organizational and time management skills
 * Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
 * Ability to work in a fast-paced environment and multi-task effectively across various tech tools
 * You are a manager of one
 * Writes and speaks fluent English
 * It's not required to have experience working remotely, but considered a plus
 * Embraces AI and automation to work more efficiently

## Description

You will report to our Benefits Operations Manager., * Provide delightful support to Employees and Clients re: Benefits in multiple areas

 + Benefits plans key attributes, including pricing, coverage and claims
 + Benefits plans enrolment and unenrollment
 + Benefits invoicing / billing
 + Benefits Remote platform
 + Benefits vendors' platforms
 * Process and solve tickets and escalations in Zendesk/e-mail
 * Execute with care and precision data related tasks (preparation, entry, download etc.)
 * Help define/detail and execute on Standard Operating Procedures
 * Work closely and effectively within the Benefits team and with other Remote departments to analyse customers' needs and deliver delightful solutions and experiences
 * Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
 * Maintain the operations process documents and be able to find automation possibilities to streamline process
 * Constantly research and systematically distill written knowledge in Notion
 * Be able to go from "scout to scale" and actually start things up and get things done
 * Be an internal and external champion of Remote's values and Benefits team's goals


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