> Markdown version of [/jobs/ext/1908914-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/1908914-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** CSafe Global - **Location:** Hoofddorp, Netherlands - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Log Files, Microsoft Office, Microsoft SharePoint - **Published:** August 4, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=b909240b41e3596e ## About the Role To excel in this role, you should have: * High school diploma or equivalent required. Associate degree preferred. * 3+ years' experience in a customer service, product support role and/or field service support. * 3+ years' experience supporting repair of electrical and/or heating and cooling systems * Exceptional verbal and written communication skills with the ability to convey complex technical information in a clear, understandable, and accurate manner. * Detail-oriented with a focus on accuracy in documentation. * Able to manage various projects simultaneously, prioritize tasks and manage time effectively. * Strong analytical and problem-solving skills. * Strong Microsoft Office skills to include Outlook, SharePoint, Word, and Excel. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. ## Description As a Product Support Specialist, you'll play a pivotal role in ensuring our clients receive top-notch service and support. Your responsibilities will include: * Provide 24/7 technical assistance to resolve issues from customers and service network partners. * Perform troubleshooting of electrical and refrigeration (HVAC) systems of active temperature-controlled containers and mobile refrigeration products. * Review customer queries regarding the serviceability and airworthiness of containers. Make recommendations based on assessment of damage/functionality to remain in service or replace. * Create spare parts and individual container parts orders to ensure service network has appropriate level of repair parts on-hand to perform maintenance. * Review forms associated with acceptance, release, testing data, and maintenance work order for accuracy & completeness. Send notification of damages to customers. * Review container log file data from past shipments and check for anomalies. Advise service center on maintenance required based on findings. * Responsible for ensuring scheduled maintenance tasks and Service Information Letters on active containers are performed prior to their expiration date and service record of container is updated upon completion. * Review and approve service center invoices and work orders for payment processing. * Prepare initial response to customer Corrective Action Preventative Action (CAPA) reports following identification of root cause. Coordinate with quality manager to ensure CAPA report has appropriate information and explanation of findings. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)