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# IT Operations & Service Management Specialist

- **Company:** Allego
- **Location:** Arnhem, Netherlands (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Technology Operations, Release Management, Performance Monitor
- **Published:** August 4, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=07d3e329a7fd1ceb

## About the Role

* 5+ years of experience in IT Operations, IT Service Management, or Service Delivery
 * Strong experience with Incident, Problem, Change, and Release Management
 * Experience leading major incidents in complex environments
 * Hands-on experience with Jira Service Management or similar ITSM platforms
 * Strong analytical and problem-solving skills
 * Experience driving process improvements and operational maturity
 * Excellent communication and stakeholder management skills
 * Familiarity with ITIL best practices
 * Fluent English

Nice to have:

 * ITIL certification
 * Experience with Business Continuity Management
 * Knowledge of ISO 27001 or related governance frameworks

## Description

We're looking for an experienced IT Operations & Service Management Specialist to help strengthen our IT operations and service management capabilities. You'll play a key role in improving service reliability, leading major incident response, governing changes, and driving continual improvement across our technology landscape., * Lead and improve ITIL-based service management processes, including but not limited to Incident, Problem, Change, and Release Management

 * Coordinate major incidents and drive service restoration efforts across technical teams
 * Perform root cause analyses and implement improvements that prevent recurring issues
 * Govern production changes and releases to ensure they are properly assessed, tested, and communicated
 * Configure and optimize workflows in Jira Service Management (JSM)
 * Drive operational excellence through process improvements and service performance monitoring
 * Support business continuity and disaster recovery initiatives
 * Collaborate with engineering, security, infrastructure, and business teams to improve operational effectiveness
 * Participate in an on-call rotation for critical incidents and service disruptions when required., This role allows you to work within a team of specialists contributing directly to the technology powering European EV charging. You will be at the forefront of modern charging and mobility solutions.


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