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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sales Team Leader - IT & Managed Services - **Company:** Harper Recruitment - **Location:** Nottingham, UK - **Experience:** Expert - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, VoIP, Microsoft Outlook, Microsoft Office, Information Technology Outsourcing, Information Technology - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=73d07d16114773fd ## About the Role * Previous experience within a telesales or business development environment * Proven ability to lead and motivate a sales team * Must have sold IT and Managed Services products * Experience or strong interest in telecoms, VoIP solutions or IT managed services * Strong understanding of KPIs, call quality and sales performance management * Excellent communication and influencing skills * Sound Microsoft Office skills, particularly Word, Excel and Outlook * High attention to detail and accuracy * Ability to multi-task and prioritise effectively * Initiative-taking, enthusiastic and confident * Strong team player with an assertive approach ## Description * Leading the sales strategy across outbound activity, targeted campaigns and new business generation within telecoms, VoIP services and IT managed services * Driving B2B sales activity into SMEs across Nottingham and the wider East Midlands * Managing and motivating a team of Business Development/Telesales Executives to achieve individual and team targets * Conducting regular one-to-ones, team meetings and performance reviews * Coaching team members on sales technique, objection handling and call quality * Overseeing recruitment, onboarding and induction of new team members * Managing underperformance through structured plans and development pathways * Setting KPIs including call volumes, talk time and appointments booked * Monitoring daily, weekly and monthly performance against targets and taking corrective action where required * Driving achievement of departmental sales targets and revenue growth across technology service lines * Analysing sales data and pipeline reports to identify trends, gaps and opportunities * Reporting team performance, forecasts and results to senior management * Running bespoke projects and targeted sales campaigns for telecoms, VoIP and managed service offerings * Monitoring call quality through call listening and providing constructive feedback * Ensuring compliance with scripts, processes and GDPR requirements * Maintaining accurate CRM records of customer interactions and sales activity * Developing and implementing sales strategies to maximise new business generation * Identifying and delivering process improvements to increase efficiency and conversion rates * Working closely with marketing to align lead generation campaigns with sales capacity * Keeping up to date with market trends, competitor activity and product knowledge across telecoms and IT services * Collaborating with internal departments to ensure smooth handover of new business * Representing the team in wider business meetings and contributing to sales strategy discussions * Delivering induction and ongoing training on products, systems and sales techniques * Identifying skills gaps and arranging relevant training or development opportunities * Fostering a positive, high-energy team culture that supports motivation and retention, Yes. Your details are only shared with the employer once we've spoken with you and you've agreed to move forward. Will someone help me prepare for interviews? Yes. Your consultant will brief you on the company, role expectations and the interview process, ensuring you feel informed and confident. Meet your Recruitment Consultant, Luke Managing Consultant who supports candidates and clients at every stage of the recruitment journey, bringing knowledge, support and a friendly approach. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)