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# Senior Help Desk Support Specialist

- **Company:** Ethic Tech, LLC
- **Location:** Washington, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Microsoft SharePoint
- **Published:** May 17, 2026
- **Apply:** https://www.careerjet.com/jobad/us95deb125d4b9543af34c4c371fc8669a

## About the Role

* High School or equivalent diploma.
 * Five (5) years of IT-related experience
 * Three (3) years of experience in Service Desk Tier 1 Support
 * CompTIA Security+ CE
 * Experience with Remedy Helpdesk systems

Preferred Qualifications

 * Experience with SharePoint Requests for Services (RFS) application.

Clearance Requirements

 * Must have a DoD Final Secret Security Clearance

## Description

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.
Essential Duties and Responsibilities

 * Answering phones and entering initial ticket information.
 * Helping to resolve simple issues.
 * Providing password resets and account unlocks as needed
 * Providing basic troubleshooting and problem resolution for supported applications
 * Providing ticket escalation to Tier 2 technical support technicians.
 * Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
 * Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users., Essential Duties and Responsibilities: - Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. - Install, configure, maintain, an…
 + 5 days ago


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