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# ICT Support Officer

- **Company:** City of Bradford Metropolitan District Council
- **Location:** Bradford, UK
- **Salary:** £26,403.0 - £33,699.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cyber Security, Databases, Desktop Computing, Oracle (Applications), ManageEngine
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9f1c0886b804ed0f

## About the Role

We are seeking two proactive and highly organised team players to support across all aspects of infrastructure, cloud and cyber security team across the Unit and to manage, develop and report from our existing ManageEngine ServiceDesk Plus .

## Description

* Provide support to the infrastructure, cloud and cyber security team.
 * Manage, develop and report from ServiceDesk plus.
 * Ensure daily backups are completed on all servers and coordinate the secure transfer of backup tapes off-site in conjunction with our third-party provider.
 * Check and upload "Tell Us Once" data, update the NI Database, process Oracle exports and Tax Code updates, and take appropriate action to resolve any issues.
 * Apply problem-solving skills to evaluate and investigate issues, suggesting or implementing effective resolutions.
 * Ensure desktops, printers, mobile devices, and other ICT hardware are installed correctly, efficiently, and within agreed timescales and standards.
 * Maintain and update WYPF's asset register and other hardware registers, ensuring accuracy at all times.
 * Maintain a can -do attitude to IT colleagues and customers by resolving issues and proactively performing root cause analysis to reduce reoccurrence


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