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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Support Technician - **Company:** Ashurst - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Deployment, Enterprise Software Applications, Peripherals, Computer Equipment, Hardware Infrastructure, Servicenow - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b270207b96a9b5c3 ## About the Role * Ability to communicate effectively both orally and in writing. * Ability to quickly assimilate advanced technical information and organize and prioritize multiple competing deadlines. * Troubleshooting skills, including the ability to use various resources including technical manuals, online vendor knowledge bases, and specification documents. * Knowledge of computer hardware and peripherals, including the ability to test and troubleshoot a variety of complex hardware configurations. * Knowledge of software including operating systems, and ability to navigate and manipulate the Windows Registry and troubleshoot interaction errors between multiple software packages., Qualified candidates should have an associate or bachelor's degree (preferred), and must have one year of experience in a technical support environment or equivalent. Those with solid functional knowledge of standard PC hardware and software used in office environments are preferred, as well as those with A+, Network+, MCSE, or equivalent technical education are strongly preferred. Candidates having law firm experience is beneficial. ## Description Ashurst Perkins Coie is seeking a qualified and dynamic individual to take on the role of Service Desk Support Technician in our London office. The individual in this role will serve as a member of the Immediate Response Team (Service Desk) designed to be a "top of the funnel" concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized support desk in an effort to maximize resources in the local offices and allow for higher quality desk-side/concierge-level service as well as a more dynamic A/V experience. The Service Desk Support Technician will work Monday through Friday, 9:30 a.m. to 6:30 p.m. London time. ESSENTIAL FUNCTIONS These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. * Quickly resolve end-user issues that come into the team over the phone, through e-mail, or potentially via chat. * Handle approximately 200 daily support requests with other team members via various communication channels. * Properly and thoroughly document all elements of a support case in the Incident Management System (ServiceNow). * Prioritize properly and communicate effectively. Escalate issues as appropriate. * Ensure user requests and issues are clearly documented in tickets and create written documentation for hardware and software installations or other technical matters as requested. * Assist in creating and editing Service Desk processes and procedures, including knowledge base articles. ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)