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# Network Operations Engineer

- **Company:** KCOM
- **Location:** Kingston upon Hull, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Network Operations, Performance Monitor
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=92714eac3a2bc554

## About the Role

* Security clearance eligible and willing to work within a split-shift, 24/7 operational environment.
 * Experience in a Network Operations, IT Support, Service Operations or Network Engineering role.
 * Strong troubleshooting and incident management skills across network and IT technologies.
 * Knowledge of WAN, LAN, server, desktop and security environments.
 * Experience working to SLAs in a customer-focused support environment.
 * Familiarity with ITSM tools and ITIL service management principles.
 * Excellent communication skills with the ability to work across technical and non-technical teams.
 * Ability to remain calm, organised and effective when managing multiple priorities.

## Description

Join KCOM's Core Platform, Networks team as a Network Operations Engineer, where you will play a vital role in maintaining the performance, availability and security of our network and IT environments.

Working within a 24x7 operational support function, you will be responsible for monitoring, troubleshooting and resolving technical incidents across a diverse technology estate, supporting both internal systems and external customers. Acting as a technical escalation point, you will help deliver exceptional service levels while ensuring incidents are managed efficiently and resolved in line with agreed SLAs., * Monitor and manage network, IT and security services to ensure maximum availability and performance.

 * Respond to alerts and incidents, investigating and resolving technical issues in line with SLAs, including supporting KCOM customer cases in line with Wholesale and Enterprise operations.
 * Provide 2nd line support across WAN, LAN, server, desktop and security environments.
 * Own incidents through to resolution, keeping customers and stakeholders informed throughout.
 * Escalate and coordinate issues with third-party suppliers, vendors and technical teams.
 * Perform proactive monitoring, testing and maintenance activities to reduce service impact.
 * Support change, transition and continuous service improvement activities.
 * Share knowledge, mentor colleagues and contribute to a high-performing operational team.


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