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# IT Field Service Engineer

- **Company:** Smart IT
- **Location:** Leeds, UK (Remote available)
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Virtual Private Networks (VPN), Microsoft Office, Wide Area Networks, Network Routers, Firewalls (Computer Science)
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c622ee0f25f247e1

## About the Role

Must Haves:

 * Driving License
 * 2 years Business IT Support experience minimum, * Networking - LAN, WAN, Firewalls, Routers, VPN's
 * Office 365 - installation, troubleshooting and management
 * Good knowledge of Active Directory
 * Experience assisting users remotely

To Your Advantage:

 * Relevant Microsoft certifications
 * VOIP hardware/software experience
 * Strong customer service

Do you have a proven track record of providing excellent customer satisfaction and the ability to meet service level agreements?

Do you have superb communication skills?

Do you have a desire to learn?, * Field Engineering: 1 year (required)

Licence/Certification:

 * drivers licence and your own vehicle (required)

## Description

Working closely with members of the Smart IT team you will provide remote and client facing technical support on a "front line" basis in Leeds and the surrounding areas. The successful candidate will be based hybrid from our office and in the field with work from home available. Faults and projects will be worked on remotely, if they can not be resolved remotely, a site visit may be required. This would include IT, telephony and connectivity issues, alongside assisting our sales team on demonstrations and site surveys.


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