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# 1st / 2nd Line Field IT Consultant

- **Company:** Wall of Cyber Ltd
- **Location:** Surrey, UK (Remote available)
- **Salary:** £20,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cyber Security, Dynamic Host Configuration Protocol, Networking Basics, Microsoft InTune, Gsuite, User Administration
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=07ea3b3952fa9bc7

## About the Role

accounts - Understanding of basic networking concepts including DNS and DHCP, with awareness of STP - Awareness of cyber security basics including MFA and strong passphrase practices - Keen and quick systems learner with strong curiosity and problem solving ability - Able to work independently while knowing when to escalate - Patient, approachable, and confident supporting users with low technical confidence, disabilities, and additional needs

## Description

Key Responsibilities - Provide 1st and 2nd line on-site and remote IT support - Support Windows 10 and Windows 11 devices - Support iPads, macOS, and Android devices - Assist with Microsoft 365 and Google Workspace environments - Assist with Mobile Device Management platforms including Intune, Apple School Manager (ASM), and Cisco Meraki - Support Active Directory user administration and basic Group Policy tasks - Diagnose and resolve hardware, software, and user account issues - Work independently where appropriate and escalate issues when required - Communicate clearly, patiently, and positively with users of varying abilities and confidence levels - Attend client sites, primarily schools, as required - Maintain accurate ticket notes and documentation Essential Skills and Attributes - Fundamental understanding of Windows 10 and Windows 11 - Confidence supporting iPadOS, macOS, and Android devices - Basic understanding of Active Directory and user


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