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# IT Support Analyst

- **Company:** Methods
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Microsoft Azure, Issue Tracking Systems, Microsoft Office, Salesforce.Com, Microsoft SharePoint, Software Engineering, Laptops, Unified Endpoint Management
- **Published:** August 4, 2026
- **Apply:** https://apply.workable.com/methods/j/2E7290C0F5

## About the Role

· Good practical and demonstrable understanding of IT

· Clear drive and enthusiasm for the subject.

· Previous experience of working to helpdesk ticket deadlines.

· Practical, good common sense, ability to use initiative/problem solve, multitask/ work well under pressure.

· Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues.

· Must have a good understanding of all MS Office Applications including SharePoint Online

· Experience in supporting both Windows and MacOS laptops

Desirable Skills and Experience:

· Experience with Azure functionality

· Understanding of ITIL Principals

· Previous IT support experience.

## Description

· Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc)

· Manage requests via ticketing system (Case Management) within Salesforce

· Support Hardware/Software issues on company's devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices)

· Manage accounts and licencing via Microsoft Administration Portal

· Process invoicing each month for various software which is managed within IT Team

· Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group.

· Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes.

· Complete asset and compliance management via Microsoft Endpoint, and other technologies.

· Engage in asset purchasing and supplier relations where needed.

· Report faults and maintaining logs on network and laptops.

· Assist with inductions for new staff joining the company.

· Log and track identified IT problems through to resolution.

· Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible.


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