> Markdown version of [/jobs/ext/1910190-it-support-specialist-emea](https://www.wearedevelopers.com/jobs/ext/1910190-it-support-specialist-emea). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - EMEA - **Company:** Bosch Group - **Location:** Madrid, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Remote Access Technology, Diagnostic Tools, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping find solutions, this opportunity might be for you., + Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field. + Previous experience in IT technical support, Help Desk, or Service Desk. + Experience managing incidents using ticketing tools. + Knowledge of hardware and software. + Ability to perform troubleshooting and incident analysis. + Experience using remote access tools. + Problem-solving orientation. + Minimum B2 level of English to participate in meetings, training sessions, and internal communications. + C2, bilingual, or equivalent proficiency in Swedish. We Will Especially Value + Previous technical support experience using ticketing systems. + Experience using remote access tools. + Knowledge of SAP. + Interest in technology applied to the automotive sector. + Knowledge of or affinity with automotive electronics. + Familiarity with diagnostic tools or digital solutions used in automotive workshops. + Other European languages. ## Description We are looking for professionals with experience in first-line IT technical support who want to develop in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector. If you enjoy investigating issues, troubleshooting, and guiding users until the best solution is found, we are looking for you. What will your mission be? Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation. What will your day-to-day look like? + Manage incidents and requests using ticketing tools. + Provide first-line technical support to professional users. + Analyze incidents related to hardware, software, and applications. + Handle inquiries via phone, email, and other support channels. + Use remote access tools to diagnose and resolve incidents. + Apply troubleshooting and root cause analysis procedures. + Register, document, and track tickets until resolution or escalation. + Follow established support procedures and processes. + Collaborate with other departments and international teams. + Contribute to the continuous improvement of the knowledge base and internal documentation. What are we looking for? We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment. ## Related Videos - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)