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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** American Capital Group - **Location:** Bellevue, WA, United States - **Salary:** $56,160.0 - $68,640.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Information Systems, Desktop Computing, Multi-Factor Authentication, Desktop Environments, Windows PowerShell, Azure Active Directory, Scripting, Information Technology, Laptops, Servicenow, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ebc44c46e811b974 ## About the Role * 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count). * Associate degree or higher in Information Technology, Computer Science, Information Systems, or a related field. * Working knowledge of Windows desktop environments and Microsoft 365. * Familiarity with Active Directory or Azure AD / Entra ID for basic account administration. * CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900) certification (preferred). * Experience with ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice (preferred). * Exposure to RMM tools (e.g., NinjaOne, Kaseya, Datto) and remote support software (preferred). * Familiarity with ITIL v4 foundations or other service management frameworks (preferred). * Basic scripting (PowerShell) for routine task automation (preferred). * Demonstrates exceptional attention to detail and organizational abilities. * Proficient in effective communication and teamwork. * Maintains a positive outlook and embraces a collaborative team approach. * Shows responsibility and takes pride in their work. * Fluent in English, with strong reading, speaking, and writing skills. * Proficient in Microsoft Office applications, including Excel, Word, and Outlook. ## Description * Schedule - Monday - Friday from 7am to 4pm PT - Flexibility to work additional hours may be required to meet company/project needs., * Serve as the first point of contact for IT support requests, troubleshooting hardware, software, and connectivity issues, and escalating complex issues as needed. * Set up, configure, deploy, and maintain desktops, laptops, mobile devices, workstations, printers, conference room technology, and other IT equipment. * Process user requests, including software installations, equipment provisioning, and access requests, while meeting established service levels. * Support employee onboarding and offboarding by managing user accounts, Microsoft 365 and Azure AD/Entra ID access, password resets, and multi-factor authentication. * Maintain accurate IT asset inventory, equipment records, and lifecycle documentation. * Create and maintain technical documentation, support knowledge base articles, respond to potential security threats, and promote cybersecurity best practices. * Identify recurring technical issues, recommend process improvements, and contribute to enhancing IT support documentation and workflows. The responsibilities above are not all-inclusive. Our Mission & Culture At American Capital Group, "Our mission is to be an innovator and leader in multifamily housing solutions." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued. We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to innovate in multifamily housing, we create a stronger, more successful company where everyone has the opportunity to thrive. Candidate Screening & Interview Process We encourage all qualified applicants to apply for this position. Candidates should be prepared to complete an online assessment test. After submitting your application, you may be invited to take part in a preliminary virtual interview conducted by a member of our Human Resources team. Those who advance will participate in additional virtual and/or on-site interviews with the Hiring Manager(s). Background Checks and Screenings Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. 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