> Markdown version of [/jobs/ext/1911638-director-customer-identity-access-management-ciam](https://www.wearedevelopers.com/jobs/ext/1911638-director-customer-identity-access-management-ciam). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Director, Customer Identity & Access Management - CIAM

- **Company:** Ally Financial Inc.
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $125,000.0 - $190,000.0
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Confluence, JIRA, User Authentication, Biometrics, Collaborative Software, Cyber Security, Information Systems, Fraud Prevention and Detection, Identity and Access Management, OAuth, Operational Data Store, Openid Connect, Single Sign-On, Customer Identity Access Management, Information Technology, Data Analytics, Api Design
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b22843cce90e2504

## About the Role

* 9+ years of relevant experience or equivalent combination of education and experience
 * High school Diploma or GED equivalent, * Bachelor's degree in Business, Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
 * Fraud / identity leader with 10+ years in banking, or fintech, including direct ownership of customer authentication, account takeover controls, and login/ MFA / recovery experiences)
 * Strong cross-functional operator able to balance fraud risk, security, and CX while working effectively across Fraud, Cyber, Digital, Data & Analytics and Compliance
 * Demonstrated expertise in fraud prevention, identity strategy, customer authentication, account takeover mitigation, and digital/customer risk management.
 * Proven experience defining strategy and leading execution for enterprise-scale authentication, identity, or fraud-related capabilities.
 * Strong track record of influencing and aligning senior stakeholders across business, fraud, risk, operations, technology, and security functions.
 * Experience leading teams directly and/or through matrixed organizational structures.
 * Strong analytical, strategic, and decision-making skills, with the ability to use fraud signals, customer insights, operational data, and risk trends to drive prioritization.
 * Excellent written and verbal communication skills, including significant experience presenting to executive and senior leadership audiences.
 * Ability to navigate ambiguity, organizational complexity, and competing priorities while driving measurable outcomes.
 * Experience leading CIAM, IAM, authentication, digital identity, fraud prevention, or customer security product teams.
 * Deep familiarity with authentication and identity standards and capabilities such as MFA, SSO, OAuth 2.0, OpenID Connect, FIDO2, passkeys, biometrics, device binding, identity proofing, account recovery, FFIEC, and NIST.
 * Strong experience in financial services, fintech, or another highly regulated industry particularly in environments with significant fraud risk, digital channel complexity, and regulatory oversight.
 * Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or call center authentication experiences.
 * Familiarity with Financial Crimes operations, fraud operations, scam prevention, or risk-based authentication decisioning.
 * Experience with API-based products, platform capabilities, or developer-facing authentication services.
 * Proficiency with common product delivery and collaboration tools such as Jira, Confluence, analytics platforms, and UX collaboration tools.

## Description

We are seeking a Director, Customer Identity & Access Management (CIAM) Product to lead the strategy, roadmap, and execution of our customer authentication and identity portfolio. This leader will own the end-to-end strategy, policy, and performance of customer authentication across all channels, including mobile, web, and contact center, ensuring the right balance between fraud risk, security, operational expense, and customer experience.

The Director will lead high-impact identity, authentication, and fraud-prevention initiatives, with accountability for omnichannel capabilities such as login, MFA, passkeys, passwordless, biometrics, account recovery, step-up authentication, and risk-based authentication. This role will translate enterprise priorities and emerging threat trends into actionable product strategy, roadmap decisions, and measurable business outcomes.

Working across a highly matrixed environment, this leader will partner closely with Product, Fraud, Financial Crimes, Cybersecurity, Risk, Operations, Architecture, Engineering, and Customer Experience teams. In close alignment with Fraud and Financial Crimes, this role offers unique visibility into evolving attack patterns and customer threats, enabling faster, better-informed decisions that strengthen customer protection while improving usability and efficiency.

The ideal candidate is an experienced banking or fintech leader with deep expertise in fraud, identity, authentication, and customer risk management, as well as a proven ability to influence executive stakeholders, align cross-functional teams, and deliver enterprise-scale capabilities in a regulated environment., + Partner with Login and Security product team in Digital on app/web experiences and with the Phone teams (inbound/outbound, vendor, IVR/telephony)

 + Own select vendor relationships in authentication & identify verification space
 * Direct authentication decisioning and capability strategy by specifying the signals, controls, and vendor capabilities required for authentication decisions
*

 + Steer Fraud Data & Analytics team on rules, models, and thresholds and Fraud Platforms / Engineering team on tooling, integrations, and platform enhancements
 * Maintain the inventory of CIAM risks and mapped controls, incorporating fraud investigations, loss analysis, and external threat intelligence to identify control gaps & prioritize remediation
 * Evaluate and pilot new authentication capabilities, signals, and data sources to strengthen CIAM controls against emerging threats and attack patterns
 * Define clear handoffs with adjacent identity teams, ensuring Deposits /KYC / ID proofing owns initial identity verification at account opening, while CIAM owns ongoing customer authentication, recovery, and session trust for returning customers


## Related Videos

- [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect)
- [No More Post-its: Boost your login security with APIs](https://www.wearedevelopers.com/videos/1043-no-more-post-its-boost-your-login-security-with-apis)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started)
- [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue)
- [Detecting Money Laundering with AI](https://www.wearedevelopers.com/videos/111-detecting-money-laundering-with-ai)

## Related Articles

- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [How to start an AI project for a good cause and boost your career](https://www.wearedevelopers.com/magazine/15-how-to-start-an-ai-project-for-a-good-cause-and-boost-your-career)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)