> Markdown version of [/jobs/ext/1911663-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1911663-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** TRYFACTA, INC. - **Location:** Albany, NY, United States - **Salary:** $37,440.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, JIRA, Microsoft Outlook, Information Systems, Database Queries, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, SQL Databases, Web Navigation, Information Technology, Zendesk, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cd44d9908fddcf75 ## About the Role * High school diploma or equivalent required; some college coursework preferred. * Computer Science, Information Technology, Information Systems, or related education is a plus. * Strong knowledge of Microsoft Windows, Outlook, Microsoft Word, and Microsoft Excel. * Excellent verbal and written communication skills. * Strong customer service and problem-solving abilities. * Ability to multitask, prioritize, and work effectively in a team environment. * Reliable, dependable, and detail-oriented., * Experience with ServiceNow or another Help Desk/ticket management system. * Knowledge of Microsoft SharePoint. * Basic understanding of accounting principles. * Experience writing SQL queries or running SQL scripts. * Previous Help Desk, Technical Support, Service Desk, Desktop Support, or Customer Support experience is a plus., * This position requires a background check. Would you be comfortable undergoing one? * How many years of Help Desk, IT Support, or Technical Support experience do you have? * Do you have experience using a Help Desk or ticketing system (e.g., ServiceNow, Jira, Zendesk, Remedy, Freshservice)? * Rate your proficiency with Microsoft Windows and Microsoft Office (Outlook, Excel, Word). * What is your highest completed level of education? Work Location: Hybrid remote in Albany, NY 12226 ## Description We are seeking a Computer Support Specialist to provide first-level Help Desk support for the department This is an excellent opportunity for candidates looking to build their IT support career while working in a collaborative, customer-focused environment. Training will be provided on-site. The ideal candidate is customer-oriented, detail-focused, and comfortable troubleshooting technical issues while delivering excellent service via phone and email. Responsibilities * Provide first-level Help Desk support for user requests and security-related incidents. * Answer incoming phone calls and email requests from system users. * Accurately document incidents, requests, and resolutions using the Help Desk ticketing system. * Troubleshoot user issues and utilize knowledge base resources to identify appropriate solutions. * Assist users with system navigation, account access, reports, and general application support. * Escalate complex issues to second-level support teams when necessary. * Develop and maintain knowledge of the Statewide Financial System (SFS), business processes, and support procedures. * Learn and utilize Help Desk tools and supported applications. * Coordinate with the Help Desk Supervisor to ensure adequate support coverage during business hours. * Participate in team meetings, training sessions, and continuous learning opportunities. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)