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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Team Lead/Coordinator - **Company:** The Judicial Council of California - **Location:** Contra Costa County, CA, United States - **Experience:** Expert - **Salary:** $88,649.0 - $113,141.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Issue Tracking Systems, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a8483ce34f20b74 ## About the Role The individual appointed to this position must be able to: (1) work well with others as well as work independently; (2) have the ability to handle multiple assignments and deadlines; (3) maintain a positive and professional attitude; (4) possess good interpersonal and oral communication skills; and (5) work in a confidential working environment. Regular and punctual attendance is essential., The IDEAL CANDIDATE must have sufficient education, training and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position, including; Knowledge of: * Principles and practices of information technology. * Personal computers, including hardware and software and related peripheral equipment. * Active Directory structure and functions. * Microsoft Windows operating systems. * Principles of supervision, training, and customer service. * Principles and practices of safety management., Any combination of education and experience that provides the candidate with the requisite knowledge, skills, and abilities to perform the duties of the Help Desk Team Lead/Coordinator will be considered. Education: A.A. degree or equivalent coursework in computer science, information technology or a closely related field. Experience: Three years of increasingly responsible experience providing information technology support, including at least two years of lead experience in a medium-size organization. Education Substitution: Two years with the requisite knowledge, skills, and abilities to perform the duties of the Help Desk Team Lead/Coordinator. Desirable Qualifications: Bachelor's degree, from an accredited college or university. Major course work in computer science, information technology, engineering, business management, information systems, or a closely related field is desirable. * Current Microsoft and CompTIA certifications are desirable., Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment. All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver's License and required levels of automobile insurance. ## Description Announces an open recruitment for: Help Desk Team Lead/Coordinator $88,648.56 - $113,140.77 annually Final Filing - 5:00 pm on Thursday, August 13, 2026 The Contra Costa Superior Court is seeking a highly motivated Help Desk Team Lead/Coordinator (IT Client Services Lead) with a passion for outstanding service delivery on its information Technology team. The position provides vital technical leadership to the Helpdesk technicians and leads projects including, but not limited to, desktops & equipment management, hardware refreshes, software updates, project management and technical staffing. The Help Desk Team Lead/Coordinator will supervise a team of IT helpdesk technicians supporting the Court's IT infrastructure while delivering first-class customer service. The Team Lead/Coordinator is responsible for overseeing the day-to-day effectiveness of service delivery and ensuring that all IT helpdesk objectives are met.Recommend and assist in the implementation of IT goals and objectives; establish schedules and methods for a variety of IT client services activities; recommend and implement policies and procedures. Plan, prioritize, assign, supervise and review the work of assigned staff involved in supporting hardware and software throughout the Court. Serve as project lead as it relates to client services activities including IT equipment replacement and deployment and related activities. Perform the most difficult professional work in providing support to end users with respect to hardware and software support and deployment. Supervise the implementation of projects including PC replacement and deployment. Provide technical support to customers; implement customer service satisfaction survey process; analyze and follow up on results and take corrective action as necessary. Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare reports on operations and activities. Build and maintain positive working relationships with co-workers, other Court employees and vendors using principles of good customer service. Perform related duties as assigned. An eligibility list will be established as a result of this recruitment and may be used to fill other vacancies in the future. Only incumbents who meet the minimum qualifications by the final filing date may apply., * Organize and supervise the work of assigned personnel and perform the most difficult and complex work related to hardware and software support. * On a continuous basis, know and understand all aspects of the job. Intermittently analyze work documents, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. * Interpret and explain IT department and Court policies and procedures. * Contribute to the development and monitoring of an assigned program budget. * Develop and recommend policies and procedures related to assigned operations. * Establish and maintain effective working relationships with those contacted (e.g., customers, vendors) in the course of work. * Determine appropriate technologies used to support service desk activities. * Communicate clearly and concisely, both orally and in writing. * Maintain confidentiality as necessary. * Work weekends, evenings, Court holidays, or standby, as required. * Supervise and train IT technicians. * Utilize ticket tracking system to document all support incidents. * Creates and maintains, detailed and complete, Helpdesk documentation (e.g., knowledgebase). * Reporting of metrics and KPIs for the Helpdesk. * Identify opportunities for automation and assist with the development of automation systems to address those opportunities. * Participation with research, planning, scoping, implementation, and ongoing support for projects. * Participation in maintaining inventory of hardware, software, and support assets. * Capability to self-motivate, work independently, and take ownership of job responsibilities. * On-point, genuine interpersonal and written communication skills * Demonstrated Customer Service & Troubleshooting skill sets. * The ability to balance and prioritize multiple projects and remain calm under pressure. * Experience working with multi-tiered ticket handling/resolution systems. * Provide tier 1 and tier 2 IT support. * Enforces IT standards and educates employees about compliance issues. * Collaborate with other IT team members to deploy new technologies. * Performs other related duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Microservices? 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