> Markdown version of [/jobs/ext/1911714-senior-manager-service-technology](https://www.wearedevelopers.com/jobs/ext/1911714-senior-manager-service-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Service Technology - **Company:** Hyundai Corporation (usa) - **Location:** Fountain Valley, CA, United States - **Experience:** Expert - **Salary:** $114,800.0 - $164,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, JIRA, Cloud Computing, Data Governance, Data Visualization, Machine Learning, Microsoft Office, Microsoft PowerPoint, Power BI, Workflow Management Systems, Software Licensing, Diagnostic Tools, Microsoft Power Automate, Data Management - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=203e70a36856ab73 ## About the Role * Must be a high school graduate. * Bachelor's degree preferred in Engineering or related science. * Master's degree a plus. * Eight or more years of related Automotive or similar technical industry experience. * Prior supervisory experience is desired. * Proficient in Microsoft Office (Word, Excel, PowerPoint); advanced Excel and data visualization/BI (e.g., Power BI) with strong executive presentation skills. * Thorough automotive technical knowledge required. * Strong written and oral communication skills. * Strong analytical/problem solving ability. * Strong data management/general and statistical analysis/reporting capabilities. * Strong organizational skills yet flexible to accomplish objectives that are often subject to change. * Able to work independently with minimal supervision and direction. * Working knowledge of AI/ML concepts, with experience overseeing AI/agent solution implementations. * Familiarity with automotive diagnostic platforms and telematics (e.g., diagnostic scan tools, TIS, J2534). * Knowledge of Right-to-Repair (RTR) regulatory requirements and data/security governance principles. * Experience with software licensing/contract negotiation and vendor management. * Experience leveraging process automation and workflow tools (e.g., Power Automate, Copilot Studio) to drive operational efficiency., * Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver's license and good driving record. * Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work. * Up to 25% domestic travel and occasional international travel, including Korea. ## Description * Provide Dealers and related third Parties with world class technical information and diagnostic tools to effectively and efficiently maintain and repair Hyundai and Genesis vehicles in the US. * Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost. Support NHTSA compliance through effective support of recall/campaign completion., * Lead publication of Service Manuals, Technical Information, TSBs, and other publications in collaboration with HMC and Quality/Service Engineering, leveraging omni-channel technology to provide dealers and the repair industry with information needed to maintain, diagnose, and repair vehicles. * Develop, implement, and support the Global Diagnostic System (GDS) platform and applications with HMC and key affiliates to enable effective vehicle diagnosis and repair. * Lead AI-forward initiatives across aftersales, including AI-powered diagnostic and repair assistance, automated warranty validation, telematics-based repair guidance, data governance, AI readiness, solution evaluation, benchmarking, and deployment recommendations. * Lead strategy, development, and modernization of diagnostic and telematics portfolios, including RDSP and next-generation platform transitions (HTI/GTI to GSW/GSI, Cloud Diagnostic Platform). * Lead Right-to-Repair (RTR) compliance and strategy for HMA and Genesis, including J2534 pass-thru, data-stream availability, MOU obligations, and alignment with HMC. * Establish KPIs, performance measurements, Jira reporting, and executive dashboards to identify performance gaps and provide actionable recommendations. * Develop business plans, budgets, staffing strategies, and external partner strategies; track performance and make adjustments as needed. * Recruit, hire, train, coach, develop, and retain employees; establish goals, conduct performance reviews, and provide career development guidance. * Evaluate, select, contract with, and manage vendors; conduct RFPs, draft scopes and contracts, manage vendor performance, purchase requests, invoice payments, travel, and expense approvals. * Negotiate and approve software licensing, diagnostic-tool commercial agreements, and lead policy development and governance in accordance with HMA delegation of authority. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)