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# Customer Service HVAC Technical Support

- **Company:** Openwork, LLC
- **Location:** Meadows Place, TX, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Communication Softwares, Databases, E-Business, Error Codes, Microsoft Office, Web Platforms
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7cde49a736756d2a

## About the Role

* Associate degree or equivalent technical education preferred.
 * Minimum 3 years of HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting experience.
 * EPA Section 608 Certification preferred.
 * Strong understanding of refrigeration systems including:
 + Compressors
 + Expansion devices
 + Refrigerant circuit
 + Electrical controls
 + Fan motors
 + Variable Frequency Drives (VFDs)
 + Sensors
 + Electrical schematics
 * Ability to read wiring diagrams and refrigeration schematics.
 * Excellent verbal and written communication skills.
 * Strong organizational and documentation skills.
 * High proficiency with Microsoft Office and modern digital business software
 * Experience with ERP, CRM, warranty management, or service management software is highly desirable.

## Description

* Serve as the first-line technical expert supporting the companies portable air conditioning equipment.
 * Diagnose refrigeration, electrical, airflow, condensate management, and control system issues through telephone, email, video conferencing, and digital communication platforms.
 * Guide customers and field technicians through structured troubleshooting procedures to minimize equipment downtime.
 * Determine whether field repairs, component replacement, or factory return is the most appropriate resolution.
 * Maintain an exceptional first-call resolution rate whenever possible.
 * Assist customers in interpreting alarms, error codes, wiring diagrams, and service manuals.
 * Deliver a professional, courteous, and solution-oriented customer experience on every interaction.
 * Build long-term relationships with dealers, rental companies, contractors, distributors, and end users.
 * Communicate complex technical information clearly to individuals with varying levels of technical expertise.
 * Demonstrate patience, empathy, and ownership throughout the service process.
 * Escalate customer concerns appropriately while maintaining a sense of urgency and accountability.
 * Review incoming warranty requests for completeness and accuracy.
 * Ensure warranty claims comply with established warranty policies and procedures.
 * Accurately document:
o Failure analysis
o Troubleshooting performed
o Labor authorization
o Parts replaced
o Root cause findings
o Photographs and supporting documentation

 * Coordinate replacement parts and warranty approvals.
 * Maintain complete digital records for future product quality analysis.
 * Entering and maintaining warranty claims.
 * Updating CRM and customer service databases.
 * Maintaining detailed electronic service records.
 * Managing technical documentation.
 * Creating service reports.
 * Processing repair authorizations.
 * Monitoring customer communication through email, phone, chat, and other digital
platforms.

 * Utilizing Microsoft Office Suite, ERP systems, CRM software, warranty databases, and digital communication tools with accuracy and efficiency.


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