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# IT Support & Operations Coordinator

- **Company:** Weinbrenner Shoe Co Inc
- **Location:** Merrill, WI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Issue Tracking Systems, IT Management, Information Technology Operations, Topdesk, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74a299b7706007a7

## About the Role

* Associate's degree in Information Technology, Business Administration, or a related field, or equivalent work experience in a technical support or operations coordination role.
 * 1-3 years of experience in IT operations coordination or IT support, preferably in a business or manufacturing environment.
 * Familiarity with vendor management processes, contract renewals, and asset tracking tools.
 * Ability to manage multiple tasks simultaneously and work independently or as part of a team.
 * Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization..
 * Excellent troubleshooting and problem-solving skills, with the ability to escalate issues as needed.
 * Strong organizational skills and attention to detail.
 * Proficiency in help desk software, asset tracking systems, and IT troubleshooting.
 * Knowledge of Microsoft Office Suite (Word, Excel, Outlook), ticketing systems, and asset management tools.
 * Ability to learn new technologies and adapt to changing business needs.

## Description

* Assist in managing vendor relationships, including tracking contract renewal dates, keeping records of vendor contacts, and supporting the timely renewal of IT-related services and licenses.
 * Manage and track IT hardware and software assets, ensuring accurate inventory records and proper disposal of obsolete equipment.
 * Maintain an up-to-date inventory of software applications, ensuring compliance with licensing agreements and keeping track of version updates.
 * Work closely with IT management to coordinate operational tasks, ensuring smooth internal processes and facilitating the execution of IT projects.
 * Assist in the creation and maintenance of documentation related to IT policies, procedures, and vendor contracts.
 * Identify areas for improvement in IT workflows, support processes, and asset management systems to increase efficiency and productivity.
 * Communicate effectively with employees to gather IT-related feedback and ensure high levels of customer service and user satisfaction.
 * Provide initial triage and support for end-user IT issues, routing and escalating to internal IT staff or external vendors as appropriate.


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