> Markdown version of [/jobs/ext/1911830-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1911830-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** The Coca-Cola Company - **Location:** Cleveland, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=40df69d9cb328128 ## About the Role * Associate degree in IT or equivalent experience. * 3-5+ years of IT support experience as a Tier 1 or 2 Analyst. * Strong customer service and communication skills. * Experience with Windows 11 and hardware and software troubleshooting. Preferred * Experience with Intune and Autopilot. * Experience with warehouse devices and manufacturing environments. Physical Requirements * + Ability to lift 25-50 pounds. + Ability to climb ladders up to 8 feet. ## Description The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OH but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis., Tier 1 - Service Desk Support * Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system. * Perform initial triage, troubleshooting, and resolution of incidents and service requests. * Log, categorize, and prioritize tickets in the ticketing system. * Provide remote support for hardware, software, network, and mobile issues. * Escalate unresolved or complex issues to Tier 2 or higher support levels. Tier 2 - Desktop / Field Support * Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals. * Diagnose and resolve complex issues related to OS, applications, and basic networking. * Install and maintain workstations, printers, and mobile devices. * Perform imaging, deployment, and re-imaging using standard tools. * Support Honeywell warehouse handheld devices, CT45's, and barcode scanners, CK67's. * Provide printer support for Xerox office and Brother label printers. Shared Responsibilities * Manage tickets to ensure timely resolution and SLA compliance. * Maintain accurate IT asset inventory. * Participate in on-call rotation. * Support IT projects and deployments., ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Graph Neural Networks: What’s behind the Hype?](https://www.wearedevelopers.com/videos/474-graph-neural-networks-what-s-behind-the-hype) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)