> Markdown version of [/jobs/ext/1912137-senior-system-lead-application-integration-gcm](https://www.wearedevelopers.com/jobs/ext/1912137-senior-system-lead-application-integration-gcm). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior System Lead, Application & Integration, GCM - **Company:** DSV - **Location:** Austin, TX, United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Integration Architecture, JIRA, Information Systems, Electronic Data Interchange (EDI), Microsoft Project, Oracle (Applications), Strategies of Testing, Servicenow - **Published:** August 4, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17809108?backUrl=%2Fcareer%2F17809108%2FSenior-System-Lead-Application-Integration-Gcm-Texas-Austin ## About the Role * Bachelor's degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience. * Minimum 7 years of experience in WMS implementation, application & integration management, or supply chain systems delivery. * Minimum 3 years in a client-facing or account management capacity within a logistics, 3PL, or supply chain technology environment. Required Skills & Competencies: * Hands-on experience with WMS platforms (Blue Yonder, Manhattan, Oracle WMS, or equivalent); familiarity with integration technologies including EDI, API, and ERP/TMS connectivity. * Proven ability to manage change requests end-to-end: intake, scoping, prioritization, delivery oversight, and sign-off. * Strong project management and organizational skills; experience with tools such as ServiceNow, Jira, Microsoft Project, or equivalent platforms. * Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. * Cross-regional coordination experience; ability to align teams across multiple time zones and geographies under a unified delivery methodology. * Excellent written and verbal communication skills; able to present technical topics clearly to non-technical audiences and represent DSV credibly in client-facing settings. * Knowledge of global A&I standards, governance frameworks, and change management processes; experience with demand intake and portfolio visibility tools preferred. Success Measures * Adherence to global A\&I standards with minimal deviations * Transparent and accurate demand/planning alignment with GCM * On-time, on-quality delivery of A&I work packages * High satisfaction from GCM teams and regional A&I stakeholders * Reduced rework, improved standard adoption, and consistent delivery quality * Effective risk and escalation management * Strengthened global alignment and coherence across A\&I teams. ## Description Senior System Lead, Application & Integration (GCM) serves as the single point of contact (SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. * This role is responsible for the end-to-end technical ownership of A&I delivery for the assigned client, from pre-sale solution design through steady-state operations and continuous improvement. * The Senior System Lead consolidates and translates business demand from the GCM account team into structured A&I work packages, provides functional oversight to regional A&I engineers, manages change requests and escalations, and ensures all deliverables adhere to global A&I standards. * The role operates at the intersection of commercial account management and technical delivery, requiring the ability to communicate effectively with both client-facing stakeholders and regional engineering teams across multiple time zones. * This is a deep, single-account technical ownership role requiring strong governance discipline, structured demand management, and the capacity to represent DSV at a senior level with global enterprise clients. Governance, Standards & Quality Assurance * Own the creation, documentation, and maintenance of application and integration standards relevant to the assigned GCM client. * Ensure that A&I deliverables follow global standards, templates, and processes; escalate and manage deviations where required. * Validate alignment with global change processes, standardization initiatives, and cross-regional frameworks. * Promote compliance with established global standards and act as the guardian of technical consistency across regions. SPOC for GCM - A&I * Serve as the single point of contact for all A&I-related topics for the GCM account team globally. * Consolidate A&I demand from all regions supporting the GCM client and ensure clarity, prioritization, and structured response. * Facilitate communication between GCM, Technical Leads, Regional A&I teams, and cross-functional partners. Oversight of A&I Engineering Execution * Provide functional oversight to the A&I engineers assigned to the GCM client, ensuring proper task allocation, technical direction, and workload management. * Review and approve designs, integration specifications, technical decisions, and testing strategies across regions. * Ensure engineering teams operate with a unified methodology and shared understanding of the client's architecture, system landscape, and business needs. * Identify resource gaps and support planning for dedicated A&I capacities per client where needed. Cross-Regional Coordination * Drive alignment on demand, resources, and priorities between all regions involved in A&I delivery for the client. * Ensure that work performed in different regions is harmonized and aligned with the global A&I operating model. * Engage regularly with Regional A&I Leads or counterparts to maintain visibility of dependencies, risks, and timelines. Demand & Portfolio Management * Consolidate and translate business demand from GCM into actionable A&I work packages. * Provide visibility to leadership on volume, complexity, capacity needs, and prioritization. * Ensure timely sign-off of scoping, estimations, and resource plans. Risk, Issue & Escalation Handling * Identify and escalate risks or capacity constraints that may jeopardize delivery timelines or quality. * Facilitate cross-team problem-solving to address architectural challenges or cross-application integration issues. * Ensure transparency when workload exceeds safe capacity thresholds, advocating for reprioritization or additional support where needed. Continuous Improvement & Alignment to Global Strategy * Proactively contribute to global A&I methodologies, templates, and best practices based on lessons learned from the client. * Feed recurring patterns, change needs, or new feature requests into global governance bodies such as the GAB (Global Advisory Board). * Promote simplification, reusability, and standardization across sites and regions., For this position, the expected base pay range is $130,000.00 - $160,000.00 Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [AI Boss Deletes Emails with AI, Stopping Ageing & Battery Life Breakthrough - Kumar McMillan](https://www.wearedevelopers.com/videos/1820-ai-boss-deletes-emails-with-ai-stopping-ageing-battery-life-breakthrough-kumar-mcmillan) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)