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# IT Technician 0.4

- **Company:** Colchester Institute
- **Location:** Colchester, UK
- **Contract:** Permanent contract
- **Skills:** Software Applications, Digital Technology, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.totaljobs.com/job/it-technician/colchester-institute-job107793048

## About the Role

* Level 2 in English Language and maths (or equivalent)
 * Level 3 qualification in an IT/Computing subject

## Description

* Work closely with the curriculum team and prepare specialist labs within FE Digital Technology (DigiTech) ready for teaching delivery. Provide onsite technical support and ensure minimal disruption to users and services.
 * To effectively and professionally liaise with teaching staff to ensure students' needs are met within practical delivery sessions.
 * To deliver technical skills demonstrations and provide technical instruction for student groups.
 * Log, prioritise, and manage incidents and service requests accurately within the college system. Ensure issues are resolved or escalated appropriately.
 * Create, modify, and disable user accounts and permissions in line with security policies as agreed with ILT.
 * Install, configure, and troubleshoot technologies and devices. Support operating systems in the specialist labs within FE DigiTech and approved applications.
 * Create and maintain clear documentation and knowledge base articles. Promote self-service and consistent issue resolution.

Essential Experience:

 * Experience of Microsoft environments including M365
 * Experience of managing hardware and associated software solution


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