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# 3rd Line IT Microsoft Support Engineer

- **Company:** RECRUIT123 LIMITED
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Microsoft Online Services, System Configuration, Microsoft Desktop Optimization Pack, Hyper-V, Hypervisor, Internet Services, Windows Servers, Zero Trust Network Access, Microsoft SharePoint, VMware Infrastructure, Microsoft InTune, Information Technology, Deployment Automation, Firewall Services Module, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.totaljobs.com/job/microsoft-support-engineer/recruit123-limited-job107787850

## About the Role

* At least 2 years' experience working in a Technical Support role within an MSP environment (Managed Service Provider)
 * Minimum education level of A-Level or equivalent
 * At least one professional certification, such as Microsoft 365 or Azure Administrator (e.g. MS-102, AZ-104 or similar)
 * Experience working with third-party service providers or vendors (e.g. internet service providers or software vendors)
 * Experience leading the delivery of IT projects, preferably within a managed service provider environment
 * Strong experience installing, configuring, and troubleshooting Microsoft desktop operating systems
 * Professional and customer-focused, with experience working in complex multi-site IT environments using RMM and ticketing tools
 * Full UK driving licence

You must be able to confidently perform the following tasks:

 * Install, configure, and troubleshoot Microsoft desktop operating systems
 * Perform tenant configuration and manage users, shares, and devices within Microsoft 365, including Exchange Online, SharePoint, and Endpoint
 * Configure and support Microsoft Azure servers and virtual infrastructure
 * Configure and troubleshoot Intune policies, software deploys and enrolment, Autopilot, Conditional Access
 * Install and support antivirus solutions, preferably Webroot or Microsoft Defender
 * Install and support backup solutions, preferably Datto or Azure Backup
 * Install, configure, and troubleshoot Windows Server operating systems
 * Support and troubleshoot hypervisors, e.g. Microsoft Hyper-V, with an understanding of virtualisation concepts
 * Perform basic firewall setup and troubleshoot firewall rules and policies
 * Understand zero trust and least-privilege security principles

## Description

You will play a key role in delivering and supporting Microsoft cloud, server, and desktop solutions, contributing to technical projects and providing high-level support to a wide range of clients. The role is based in the UK Midlands and involves travel to client sites across the UK, primarily within the Midlands.


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