> Markdown version of [/jobs/ext/1912683-infrastructure-support-analyst](https://www.wearedevelopers.com/jobs/ext/1912683-infrastructure-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Support Analyst - **Company:** Sopra Steria Limited - **Location:** Portsmouth, UK - **Experience:** Experienced - **Salary:** £45,000.0 - £65,000.0 - **Contract:** Temporary to permanent - **Skills:** DevOps, Live Connect (Windows), Wide Area Networks, Information Technology, Network Server - **Published:** August 4, 2026 - **Apply:** https://www.reed.co.uk/jobs/infrastructure-support-analyst/57193718 ## About the Role * Experience in infrastructure support, system administration or a similar technical operations role. * Strong troubleshooting and analytical skills with the ability to resolve complex issues. * Awareness of ITIL-based service management processes. * Experience supporting technology in structured, process-driven environments. * Ability to work independently and collaboratively as part of a wider technical team. * Eligibility for SC and DV, and willingness to work onsite in a secure environment. It would be great if you had: * Experience supporting applications or infrastructure using DevOps or scripted models. * Exposure to 24/7 operational support environments. * Strong experience in Infrastructure Management * Experience across one or more: * Networks (WAN/LAN) * Servers & Storage * Experience contributing to testing, system checks or release processes. * Familiarity with producing support documentation and operational guidance. * An interest in developing towards DV clearance., * ITIL * Analytical & Critical Thinking * Infrastructure Support * System Administration * Technical Operations Roles * Troubleshooting ## Description Are you looking to take the next step in your infrastructure career and play a key role in supporting secure, business-critical services? You'll be joining a tight-knit team working within a highly focused environment, helping to keep core systems stable, resilient and continuously improving. This is an opportunity to work hands-on with infrastructure, investigate complex issues, and contribute to improvements that meaningfully impact operational performance. We work onsite in a secure environment in Portsmouth, supporting a programme with growing technical demands. You'll be surrounded by colleagues who share knowledge, support each other, and take pride in delivering high-quality work in a mission-driven setting. Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. You will be onsite full time in Hemel for 6 months, you will then transition to Hampshire area full time on site permanently. What you'll be doing: * Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems. * Managing incidents, problems, requests and changes in a structured, ITIL-aligned environment. * Investigating and resolving technical issues and contributing to root-cause analysis. * Monitoring live services to ensure consistent performance against agreed service levels. * Contributing to infrastructure improvements, project activity, testing and release support. * Producing and maintaining clear technical documentation to support day-to-day operations. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)