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# IT Support Technician

- **Company:** iZan Business Solutions
- **Location:** Long Bennington, UK
- **Salary:** £24,000.0 - £29,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Cloud Services, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=545f72ec0a645260

## About the Role

* Microsoft 365 Admin Centre
 * Windows 10/11 operating systems
 * Customer service (telephone, email, remote support)
 * Helpdesk/ticketing systems (Halo PSA experience beneficial), * Full UK driving licence with access to a car for client site visits.
 * Strong customer service and telephone manner.
 * Excellent problem-solving skills and attention to detail.
 * Familiarity with Windows operating systems and common windows applications.
 * Confident, clear communicator who enjoys helping people.
 * Good organisational skills., * GCSE or equivalent (required)

Experience:

 * Customer service: 1 year (preferred)
 * Technical support: 1 year (preferred)

## Description

We are seeking an IT Support Technician to join our friendly and fast-growing Managed Service Provider. You will provide friendly technical assistance and support to our clients via email, telephone, and occasional on-site visits. The role will primarily be 1st line support with the exposure to more complex 2nd and 3rd line support tickets.

This is an exciting opportunity to gain hands-on experience with a wide range of IT systems, cloud services, and tools used by our clients across multiple industries. You'll work closely as part as a key part of our small team, developing new skills in a supportive environment., * Provide technical support to clients on a variety of IT issues via telephone and email.

 * Troubleshoot hardware, software, and network problems in a logical and organised manner.
 * Install, configure, and maintain software and hardware.
 * Deploy and set up new equipment (laptops/desktops) in client environments.
 * Respond to IT support tickets promptly, keeping clients updated and following up once resolved.
 * Collaborate with other IT team members to resolve more complex issues.
 * Assist in IT projects and system upgrades.
 * Translate technical issues into plain English for clients, ensuring a positive customer experience.
 * Manage workload effectively to meet client expectations.


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