> Markdown version of [/jobs/ext/1912769-global-assist-specialist-remote-in-the-uk](https://www.wearedevelopers.com/jobs/ext/1912769-global-assist-specialist-remote-in-the-uk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Assist Specialist (Remote in the UK) - **Company:** Everbridge - **Location:** UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Office, Data Management - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=2db2eab4e4072bcc ## About the Role * Experience in emergency response, customer service, or call center environment * Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written) * Ability to work under pressure and manage multiple tasks simultaneously * Problem-solving and critical thinking abilities * Empathy, professionalism, and calmness in stressful situations * Flexibility to adapt to changing needs and priorities * Self-motivation and proactive approach to work * Proficiency in MS Office and willingness to learn new systems * Excellent customer service skills * Availability to work flexible hours including days, nights, weekends, and holidays. ## Description This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients. As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication. What you'll do: * Provide initial response and assistance to client situations worldwide * Collaborate with client stakeholders and manage case lifecycle * Record incident/case details in our Case Management System * Understand client emergency procedures * Coordinate medical treatment and security with clinical team and partners * Collaborate with internal partners on Mass Communications Platforms * Use case management system and Microsoft Office for data administration * Contribute to process and procedure development in line with client requirements * Attend regular team meetings and ensure effective handover/feedback * Escalate issues, risks, and ideas when necessary * Provide support to Intelligence team and other duties as requested ## Related Videos - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [NoSQL Data Modeling for Front-end Developers](https://www.wearedevelopers.com/videos/297-nosql-data-modeling-for-front-end-developers) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)