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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Norty Ltd - **Location:** Livingston, UK - **Experience:** Experienced - **Salary:** £28,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Windows PowerShell, Azure Active Directory, TCP/IP, Microsoft InTune, Computer Equipment, Wireless Technologies, User Administration, User Accounts - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=61d880b1e7321600 ## About the Role * 2 years previous experience in an IT support, helpdesk, service desk or technician role * Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting * Ability to provide clear, practical and customer-focused support to employees at all levels * Strong problem-solving skills with the ability to investigate, diagnose and resolve technical issues * Ability to prioritise workload, manage multiple support requests and escalate issues appropriately * Good communication skills, both written and verbal * A proactive, organised and reliable approach to work * Awareness of IT security, data protection and cyber security risks Desirable: * Experience administering users and groups in Microsoft Entra ID * Experience administering devices and applications in Microsoft Intune * Knowledge of conditional access, device compliance, and identity management * Exposure to automation and scripting (PowerShell) * Experience supporting cloud-first environments * Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless technologies * Relevant Microsoft certifications or equivalent technical qualifications Personal Attributes * Self-motivated and proactive * Strong problem-solving mindset * Adaptable and able to thrive in a rapidly growing business * Professional and customer-focused * Reliable and accountable * Team-oriented with a willingness to learn and share knowledge * Able to work under pressure while maintaining attention to detail Note: This role may require occasional out-of-hours work to support business-critical projects, upgrades, or operational requirements. ## Description * Provide IT support ensuring internal customer queries are handled efficiently and professionally * Create user accounts, support access requirements and escalate issues where required * Install computer hardware and software, update applications and carry out diagnostic testing * Prepare IT hardware for deployment and support the decommissioning of equipment at end of life * Undertake basic maintenance of computer hardware, IT equipment and related components * Monitor and manage local IT equipment stock levels, escalating requirements where necessary * Respond promptly to IT breakdowns to minimise disruption to operations * Diagnose and troubleshoot software, hardware and connectivity issues * Provide direct end-user support, helping colleagues make effective use of company systems and software * Identify IT risks, incidents and recurring issues, escalating them appropriately * Support the use of security technologies to help protect company computers, servers and data against security threats, data leaks and cyber risks * Work with the wider IT team on specific projects and new system installations as required * Contribute to improvement activity, project support and the ongoing development of the IT function * Support business objectives and undertake other reasonable duties as required ## Related Videos - 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