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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician 2nd Line - **Company:** iZan Business Solutions - **Location:** Long Bennington, UK - **Salary:** £26,500.0 - £31,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Microsoft Security Essentials, Windows Servers, Azure Active Directory, Virtual Local Area Networks, Virtualization Technology, Microsoft InTune, Laptops - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=132705019992acf1 ## About the Role * Previous experience working within a Managed Service Provider (MSP) environment. * Strong troubleshooting and analytical skills with the ability to investigate complex technical problems. * Excellent customer service and communication skills. * Ability to prioritise workload and manage multiple tasks effectively. * A proactive approach with a genuine interest in developing new technical skills. * Full UK driving licence and access to a vehicle for occasional customer site visits. Technical Experience: We're looking for experience with a number of the following technologies: * Microsoft 365 administration * Microsoft Entra ID (Azure AD) * Microsoft Intune * Windows 11 and Windows Server 2016+ * Hyper-V and virtualisation technologies * Microsoft Azure * Active Directory and Group Policy * Networking including VLANs, VPNs, DNS and DHCP * Backup and disaster recovery solutions * Remote monitoring and management platforms * Helpdesk systems (Halo PSA experience would be benefical) * Cybersecurity best practices and Microsoft security technologies ## Description This position is ideal for an experienced engineer looking to move beyond routine helpdesk work. You'll take ownership of escalated technical issues, work closely with our Service Desk team to resolve incidents efficiently, and deliver infrastructure improvements for our clients. Working within a small, highly collaborative team, you'll have exposure to a wide variety of technologies including Microsoft 365, Azure, Windows Server, networking, virtualisation and cybersecurity solutions. Alongside day-to-day support, you'll contribute to customer projects, migrations and service improvements. Key Responsibilities * Resolve escalated 2nd line support incidents across a wide range of customer environments. * Diagnose and resolve complex issues involving Microsoft 365, Windows Server, networking, virtualisation and cloud platforms. * Manage technical investigations through to resolution while maintaining excellent communication with clients. * Configure, maintain and troubleshoot servers, networking equipment and business-critical infrastructure. * Deliver customer projects including server deployments, Microsoft 365 migrations, Azure implementations and infrastructure upgrades. * Install, configure and maintain desktops, laptops and supporting hardware where required. * Work alongside the rest of the iZan team to provide technical guidance and assist with escalations. * Produce and maintain high-quality technical documentation. * Identify recurring issues and recommend long-term improvements to customer environments. * Assist with developing internal systems, processes and automation to improve service delivery. * Support and mentor junior engineers, sharing knowledge and encouraging technical development., We're building a business where engineers are trusted, supported and encouraged to develop. You'll work with modern technologies, be involved in interesting infrastructure projects and have the opportunity to make a genuine impact on both our customers and the future direction of the business. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)