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# IT Support Engineer (2nd / 3rd Line) - MSP Experience Required

- **Company:** Biometrics Match
- **Location:** Bradford, UK
- **Salary:** £30,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, VoIP, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Email Filtering, Microsoft Exchange Server, Hyper-V, Issue Tracking Systems, Windows Servers, Broadcom, Cloud Services, Virtualization Technology, Backup and Restore, Network Routers, Firewall Services Module
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3d3ef99a7994d04f

## About the Role

You must be confident speaking with customers, comfortable managing multiple tickets, and able to build strong stakeholder relationships. If you enjoy working in a fast-paced MSP environment and want genuine progression, this role will suit you.

Your Background

 * Experience working for an IT Managed Service Provider
 * Strong customer-focused approach
 * Comfortable working with ticketing systems, SLAs and KPIs
 * Able to manage your workload and communicate clearly with clients

## Description

* Provide technical support to clients via phone, remote tools, and onsite visits
 * Take ownership of faults and work requests through to resolution
 * Troubleshoot issues across workstations, servers, networks, telephony and cloud services
 * Keep customers updated throughout the lifecycle of their ticket
 * Escalate issues where required using agreed procedures
 * Support the wider team to ensure SLAs are met and service quality remains high
 * Contribute to the design and delivery of modern systems and solutions
 * Mentoring or helpdesk leadership experience is desirable but not essential

Skills & Experience

 * Windows 10/11 end-user support
 * Windows Server 2016/2019/2022/2025
 * Core server technologies:
 * Active Directory
 * Group Policy
 * DHCP
 * DNS
 * Exchange Server
 * Networking: switch/router/firewall configuration
 * Virtualisation: Hyper-V and Broadcom
 * Backup technologies
 * Antivirus / EDR / spam filtering
 * Telephony (VoIP)
 * Knowledge of Microsoft 365, Azure and cloud technologies (desirable)
 * Passed MS-900 or another modern Microsoft exam (MD-102, MS-102, MS-700, MS-721) or willingness to pass one within 6 months

Agile Working

Flexible working options available and open to discussion.


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