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# Infrastructure Support Engineer

- **Company:** gb
Set2Recruit
- **Location:** Gloucester, UK (Remote available)
- **Experience:** Expert
- **Salary:** £55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Microsoft Online Services, Cloud Computing, Cyber Security, Disaster Recovery, Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Virtual Desktops, Routing, Microsoft SharePoint, Virtualization Technology, Cloud Platform System, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Network Server, Vmware
- **Published:** August 4, 2026
- **Apply:** https://www.totaljobs.com/job/infrastructure-support-engineer/set2recruit-job107791861

## About the Role

* Proven experience working within an MSP environment at 3rd line level - essential
 * Strong hands-on experience with Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local. and Microsoft 365 (Entra ID, Intune, Exchange Online, SharePoint, etc.)
 * Solid understanding of IT security fundamentals - endpoint protection, identity/access management, patching, and general best practice
 * Infrastructure experience - servers, virtualisation (e.g. VMware/Hyper-V), storage, backups
 * Networking knowledge - firewalls, switches, VPNs, routing/switching fundamentals
 * Strong troubleshooting and problem-solving skills, comfortable owning complex escalations end-to-end
 * Excellent communication skills, confident dealing directly with clients
 * Relevant certifications desirable (e.g. Microsoft Azure/365 certifications, networking certs) but not essential if experience is strong

## Description

We're working with a growing Managed Service Provider looking to appoint an experienced Infrastructure / 3rd Line Engineer to join their technical team. This role is ideal for someone with a strong all-round MSP background who's comfortable working across cloud, security, infrastructure, and networking, and who enjoys resolving complex, escalated support issues for a broad client base. Strong Azure Infrastructure skills are key for this role., * Act as a senior escalation point for complex technical

 * Support and maintain cloud environments across Microsoft Azure and Microsoft 365
 * Support and maintain client infrastructure, including servers, virtualisation, and storage
 * Support networking environments - switches, firewalls, routing, VPNs
 * Support security-related issues across client environments - endpoint security, patching, identity/access management, and general security best practice
 * Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets
 * Document technical solutions, processes, and configurations clearly for internal knowledge base and client records
 * Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge
 * Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout


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