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# IT Support Engineer

- **Company:** ECS
- **Location:** Blackpool, UK
- **Experience:** Experienced
- **Salary:** £30,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, IMac, Computer Networks, Virtual Private Networks (VPN), Microsoft Office, Microsoft Visio, Networking Basics, Remote Service Software, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Tablet Computers, Information Technology, Laptops
- **Published:** August 4, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-engineer/ecs-job107791634

## About the Role

* Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role.
 * Strong knowledge of Windows operating systems.
 * Experience diagnosing and repairing desktop and laptop hardware.
 * Good understanding of networking fundamentals and troubleshooting.
 * Experience supporting Microsoft Office applications.
 * Experience with VPN connectivity and remote support tools.
 * Strong analytical and problem-solving skills.
 * Excellent communication and customer service skills.
 * Ability to work independently and effectively manage workload.

Desirable

 * Experience with Active Directory.
 * Basic Server OS knowledge.
 * Experience with network builds and installations.
 * Knowledge of Microsoft Visio and Project.
 * Experience supporting iPads and Windows tablets.
 * Relevant desktop or laptop hardware accreditations.

About You

You will be:

 * A team player with a flexible and positive attitude.
 * Customer-focused with excellent interpersonal skills.
 * Organised and detail-oriented.
 * Able to remain calm and effective under pressure.
 * Reliable, professional, and committed to delivering a high standard of support.

## Description

As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience., * Provide remote and deskside support to end users.

 * Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices.
 * Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime.
 * Perform break-fix repairs on desktop and laptop equipment.
 * Carry out IMAC activities (Installs, Moves, Adds and Changes).
 * Manage and complete assigned support tickets within agreed service levels.
 * Troubleshoot and resolve network connectivity issues.
 * Install and configure network printers and end-user devices.
 * Escalate complex incidents where appropriate and keep users updated throughout.
 * Maintain accurate documentation and administrative records.
 * Support IT projects and other tasks as directed by the wider IT team.
 * Adhere to company security, compliance, and health & safety procedures.


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