> Markdown version of [/jobs/ext/1913158-facilities-helpdesk-advisor](https://www.wearedevelopers.com/jobs/ext/1913158-facilities-helpdesk-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Facilities Helpdesk Advisor

- **Company:** Busy Bees Nurseries
- **Location:** Burntwood, UK
- **Salary:** £24,551.0
- **Contract:** Permanent contract
- **Skills:** Databases, Issue Tracking Systems, Office Suite
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e2a510e443f5eab0

## About the Role

* Proven experience in a customer service role, preferably in facilities management or a related field.
 * Strong communication skills, both written and verbal.
 * Excellent problem-solving abilities and a knack for technical troubleshooting.
 * Proficiency in using ticketing systems, databases, and basic office software.
 * Ability to remain calm under pressure and handle challenging customer interactions.
 * Strong organisational skills and attention to detail.

## Description

Are you a skilled communicator with a passion for delivering exceptional customer service?
Do you thrive in a fast-paced environment and have a knack for problem-solving?
If so, we have the perfect opportunity for you!
As Facilities Helpdesk Advisor you will support and assist to ensure the Facilities Department provides a safe working environment for all Centres and complies with all relevant statutory and regulatory requirements.
About Busy Bees and our culture
Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the third largest provider in the world with 1000 Centre's globally to date, this is the most exciting time to join us!, * Take requests for maintenance from centres and enter them into the computerised management system.

 * Process requests for maintenance and facilities services have been made by centres using telephone or email systems, ensuring all information is entered correctly before forwarding the request to the approved contractor.
 * Assist the management team in obtaining best practice for all the Facilities and Facilities Services provided.
 * Review daily work levels, backlogs or delays and ensure this is communicated to the appropriate manager and centre directors where required.
 * Provide the first point of contact for the Facilities team and deal with initial enquiries, whether verbal or written, and exercise judgement as to the appropriate response, taking immediate action if necessary.
 * Adhere to budget constraints and report on financials on a weekly basis.
 * Carry out invoicing duties as and when required.


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)