> Markdown version of [/jobs/ext/1913162-help-desk-support](https://www.wearedevelopers.com/jobs/ext/1913162-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** Khawajatech - **Location:** UK (Remote available) - **Salary:** £25,420.0 - £27,420.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, System Configuration, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Remote Access Technology, Software Deployment, TCP/IP, Transmission Control Protocol (TCP), Enterprise Software Applications, Connectivity Problems, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Laptops, Servicenow, User Accounts - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b2e47ef617491b19 ## About the Role * Proven experience in technical support or help desk roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture. * Hands-on knowledge of operating systems including Windows (desktop/server), macOS, and Linux environments. * Familiarity with enterprise tools like SCCM for software deployment and management; ServiceNow or Jira for ticketing; BMC Remedy for incident management. * Demonstrated ability to troubleshoot hardware components such as desktops, laptops, printers, and peripherals effectively. * Strong communication skills with the ability to explain technical issues clearly to non-technical users while providing exceptional customer service. * Experience supporting remote access solutions including VPNs; configuring firewalls; managing Active Directory accounts; working within IT support frameworks. * Analysis skills to diagnose complex technical problems quickly and efficiently while maintaining a positive attitude under pressure. Join us in delivering outstanding IT support that keeps our organization running smoothly! Your enthusiasm for technology combined with your dedication to customer service will make a real difference every day. ## Description Join our dynamic IT support team as a Help Desk Support specialist, where your technical expertise and customer service skills will drive seamless technology experiences for users across our organization. In this role, you will be the first point of contact for resolving a wide range of hardware, software, and network issues, ensuring minimal downtime and maximum productivity. Your energetic approach and problem-solving mindset will empower users to navigate their technology environments confidently and efficiently., * Provide prompt, professional technical support via phone, email, and remote tools to assist users with hardware, software, and network issues. * Troubleshoot and resolve problems related to desktop support, operating systems (Windows, macOS, Linux), and computer hardware components. * Manage user accounts and permissions using Active Directory and facilitate access to resources through tools like SCCM and ServiceNow. * Support network connectivity issues involving TCP/IP protocols, DNS configurations, LAN/WAN setups, VPN connections, firewalls, and TCP troubleshooting. * Assist with software troubleshooting across Microsoft Office applications, enterprise applications such as BMC Remedy, Jira, and ServiceNow. * Maintain accurate documentation of support tickets in ticketing systems like Help Desk or ServiceNow while tracking issue resolution progress. * Collaborate with team members on escalated issues involving Microsoft Windows Server environments, BMC Remedy workflows, or Linux-based systems to ensure swift resolution. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)