> Markdown version of [/jobs/ext/1913305-apple-mac-support](https://www.wearedevelopers.com/jobs/ext/1913305-apple-mac-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Apple Mac Support - **Company:** Apache Associates - **Location:** London, UK - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Macintosh Computers, Apple IOS, Apple Mac Systems, Bash Shell, Cloud Computing, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Wi-Fi Technology, Scripting, Okta, ServiceNow IT Service Management, Office365, Microsoft InTune, Casper Suite, Gsuite, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.reed.co.uk/jobs/apple-mac-support/57196475 ## About the Role We're looking for someone who enjoys helping people and has a genuine interest in Apple technology. You'll ideally have experience with: * Previous experience in a Level 1 IT Support or Service Desk role. * Supporting Apple Mac devices in a commercial environment. * macOS administration and troubleshooting. * Apple iPhone and iPad support. * Microsoft 365 applications. * Basic networking knowledge (Wi-Fi, TCP/IP, VPN). * Password and user account administration. * IT ticketing or Service Desk systems. * Excellent communication and customer service skills. * A proactive approach and willingness to learn. Experience with any of the following would be advantageous: * Apple Business Manager * Mobile Device Management (Jamf, Kandji, Mosyle or Intune) * Google Workspace * Microsoft Entra ID (Azure Active Directory) * Okta or JumpCloud * ITIL Foundation * Basic scripting knowledge (Bash or PowerShell), If you're passionate about technology, enjoy supporting users and have experience working within an Apple/Mac environment, we'd love to hear from you., * Apple iOS/macOS Devices * Apple macOS * Helpdesk & Technical Support ## Description We're recruiting on behalf of a growing and highly regarded Apple Managed Service Provider, looking to add a customer-focused Level 1 IT Support Engineer to help support their growing client base. This is an excellent opportunity for someone with experience supporting Apple devices and users who is looking to develop their career within a modern, technology-driven environment. You'll become the first point of contact for IT support, providing excellent customer service while resolving a broad range of hardware, software and user issues across a predominantly Apple estate. Working as part of a friendly and collaborative IT team, you'll be responsible for providing first-line technical support to Clients across multiple locations. You'll troubleshoot issues, manage user accounts, prepare new devices and ensure users receive an outstanding support experience. This is a varied role offering exposure to modern cloud technologies alongside Apple's ecosystem, making it an excellent opportunity to broaden your technical skills. Responsibilities: * Provide first-line IT support via phone, email and in person. * Diagnose and resolve hardware, software and connectivity issues. * Support Apple Mac desktops and MacBook laptops. * Configure and deploy new Apple devices for users. * Support iPhones and iPads across the business. * Create and manage user accounts and permissions. * Escalate more complex technical issues where appropriate. * Maintain accurate documentation and update the IT service desk. * Assist with onboarding new employees, including device preparation and account setup. * Deliver a professional, friendly and customer-focused support experience. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)