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# 1st Level Support With German - Junior Consultant

- **Company:** MHP Management- und IT-Beratung GmbH
- **Location:** Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** SAP (Applications), SAP Project System, Performance Monitor
- **Published:** August 4, 2026
- **Apply:** https://www.jobbird.com/de/stellenangebote/25589799-1st-level-support-with-german-junior-consultant-f-m-d

## About the Role

* Excellent time management skills
 * Excellent communication and interpersonal skills
 * Ability to work independently as well as collaboratively in a team
 * Detail-oriented and highly organized
 * Ability to handle challenging situations and work under pressure
 * Availability to work in a 2 shift rotation

## Description

* Provide 1st Level Support through the Service Desk
 * Monitor multiple ticketing tools
 * Accept, categorize, assign, and track support tickets
 * Perform proactive monitoring of multiple customer SAP systems
 * Handle inbound calls via the support hotline
 * Escalate critical incidents according to established procedures
 * Monitor SAP transactions and system performance


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