> Markdown version of [/jobs/ext/191390-it-help-desk-technician-level-1](https://www.wearedevelopers.com/jobs/ext/191390-it-help-desk-technician-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician, Level 1 - **Company:** Rolfson Oil - **Location:** Addison, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, JIRA, VoIP, QuickBooks (Software), Remote Desktop Services, Remote Service Software, Software Engineering, Tablet Computers, Software Troubleshooting, Microsoft InTune, Zendesk, User Administration, Servicenow, User Accounts - **Published:** May 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=593afc939e738f17 ## About the Role Do you have experience in macOS administration?, * A+ certification or equivalent hands-on experience * Hands-on experience administering Microsoft 365 (account creation, password resets, group management, license assignment) * Hands-on experience administering Exchange (distribution lists and shared mailboxes) * Strong operating system, hardware (PC, iOS, and printer), and software troubleshooting skills * Clear written and verbal communication skills * Strong problem-solving skills and a demonstrated ability to learn new tools quickly * Detail-oriented with the ability to multitask and prioritize appropriately * Customer-oriented and even-tempered under pressure * Ability to lift up to 50 lbs * Willingness to travel occasionally to remote yards and facilities * Willingness to participate in a nights/weekends on-call rotation Preferred Experience: * Direct experience with the tools below is preferred. Experience with comparable platforms (for example, another MDM, ITSM, or VOIP product) will also be considered. * Intune MDM for iOS, macOS, and Windows device management * Jira (or a comparable ITSM/ticketing and asset management platform such as ServiceNow, Freshservice, or Zendesk) * QuickBooks user administration * DialPad (or a comparable cloud VOIP platform such as RingCentral, Zoom Phone, or 8x8) * Remote desktop and remote support tools * Basic networking and structured cabling * Android device support WXbZ4I8K6U ## Description We are looking for a Level I Help Desk Technician to join our IT team and serve as the first point of contact for our employees across all locations. This is a hands-on role supporting a modern, cloud-first environment built on Microsoft 365, Intune, and Jira, * Serve as the first point of contact for employees seeking technical assistance over the phone, by email, and in person * Perform remote troubleshooting through diagnostic techniques and relevant questions to determine the best solution based on the issue and details provided * Walk employees through the problem-solving process and escalate unresolved issues to the next level of support * Record, track, and update tickets, resolutions, and IT assets in Jira * Administer Microsoft 365 user accounts, including account creation, password resets, license assignment, and group administration * Administer Exchange Online objects, including distribution lists and shared mailboxes * Enroll, configure, and manage iOS, macOS, and Windows devices through Intune MDM * Create and manage QuickBooks user accounts * Provision and support DialPad VOIP users, devices, and call routing * Prepare equipment (PCs, phones, tablets, printers) for use by new and current employees, and track all IT assets in Jira * Troubleshoot PC, iOS, and printer hardware, as well as operating system and software issues * Pass on feedback and suggestions from employees to the appropriate internal team, and identify opportunities to improve procedures * Participate in an on-call rotation, including nights and weekends, to provide 24-hour support * Travel occasionally to Rolfson Oil yards and facilities as assigned * Other duties and projects as assigned ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)