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# ICT Service Desk Agent

- **Company:** CROWDCONSULTANTS
- **Location:** Frankfurt am Main, Germany
- **Experience:** Expert
- **Salary:** €53,000.0 - €77,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Collaborative Software, Virtual Private Networks (VPN), Azure Active Directory, Microsoft InTune, User Administration, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-ict-service-desk-agent-155413440

## About the Role

* Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role
 * Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments
 * Experience administering Active Directory, Entra ID and Exchange Online environments
 * Familiarity with ITSM tools, preferably Jira Service Management
 * Experience supporting remote collaboration solutions and user access management
 * Excellent troubleshooting and communication skills
 * Customer-oriented mindset and ability to work in a fast-paced environment
 * Fluent English, both written and spoken

The following would be considered an asset:

 * ITIL Foundation certification
 * Microsoft certifications
 * Experience with Microsoft Intune and Mobile Device Management
 * Experience in Space organisations or highly regulated environments

## Description

* Provide 1st and 2nd line support for incidents, service requests and user enquiries
 * Support Microsoft Windows 11 and Microsoft 365 environments
 * Manage user accounts and access rights in Active Directory and Microsoft Entra ID
 * Support remote users through VPN, Microsoft Teams and collaboration tools
 * Handle and resolve tickets using IT Service Management processes
 * Maintain and contribute to knowledge base documentation
 * Support mobile devices and end-user workplace technologies
 * Collaborate with technical teams to ensure timely resolution of issues
 * Deliver excellent customer service in an international environment


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