> Markdown version of [/jobs/ext/1914064-it-desktop-support](https://www.wearedevelopers.com/jobs/ext/1914064-it-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support - **Company:** Sky UK - **Location:** Cardiff, UK - **Experience:** Experienced - **Salary:** £50,400.0 - £52,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Networking Cables, Network Routers, Remote Desktop Protocol (RDP), Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Hardware Asset Management, Servicenow - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a0c86e216a7dff20 ## About the Role * Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. * Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. * Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. * Ability to lift / move computer equipment weighing up to 50 lbs. * Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). * Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand support for peripheral and networking hardware, including, but not limited to * monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. * Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. * Experienced in repeat call analysis and developing preventive actions * Experienced in Problem management * Excellent written and oral communications skills with clients and management as well as people skills. * Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency * Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. * ·May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) * Experience of ticketing tools (ServiceNow / Remedy etc.) Must haves: * Desktop imaging * Application Installation / support * Outlook issues troubleshooting * Printer related troubleshooting * Conference room management * Knowledge on ticketing tool Non-Technical * Good Customer management skill, * Good in oral and written communication * Able to interact and work with customers at different levels. * Driven and result oriented. * Passionate about the work * Ability to work independently or as part of a team * Ability to complete tasks effectively with minimal supervision * Must be available to work flexible work schedules, * Do you have solid experience with PC/Desktop imaging workflows? Have you used modern deployment tools like Autopilot and Intune alongside basic Windows or Mac administration? * Which ticketing tools (like ServiceNow or Remedy) do you have hands-on experience with, and what is your involvement in hardware asset management or onboarding/offboarding process Experience: * Desktop support: 4 years (required) ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Robots are coming into the wild! 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