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# IT Service Tech II

- **Company:** Central Inc
- **Location:** Jackson, TN, United States
- **Experience:** Experienced
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Maintenance, Linux, Automated Data Processing (ADP), Network Support
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67263b6afa5bbbe5

## About the Role

* Minimum of 3 years of experience as an IT tech desired
 * 2-year degree and A+ certification desired but not required; relevant work experience considered in lieu of formal certification
 * Computer repair and diagnostic knowledge
 * Excellent customer service and problem-solving skills
 * Outgoing personality and ability to work in a team environment
 * Ticket maintenance history; experience with the ConnectWise suite desired but not required
 * Advanced-level software support experience (Windows, Mac OS, Avigilon, Linux, etc.) desired
 * Exceptional communication skills and professionalism in difficult situations
 * Ability to maintain strong client relationships
 * Goal-oriented and independent-minded, with the ability to meet requirements set by upper management
 * Valid driver's license
 * Must pass a background check
 * Must have unrestricted work authorization to work in the United States

Desired Characteristics

 * Projector, tablet, and phone screen repair experience
 * Security and surveillance installation experience
 * Printer repair experience
 * Low-voltage cable installation experience
 * Experience installing conduit and boxes, and pulling wire
 * Network experience
 * Strong organizational skills and excellent time management
 * Ability to multi-task in a fast-paced environment
 * Superior phone skills; excellent verbal and written communication
 * Career-oriented and professional

Education

Associate's degree or equivalent work experience preferred

## Description

* Provide onsite support for computer and technology problems, including diagnostics and repair under ADP contract for PCs, chromebooks and netbooks/laptops.
 * Dress and route cabling into telecommunications closets and individual work areas and outlets
 * Work in unusual or difficult positions: climbing ladders, scaffolding, and lifts, and working in crawl spaces, above ceilings, or underneath desks
 * Use basic hand tools and power tools; carry and move equipment and tools up to 50 lbs
 * Complete installations on time and within budget based on customer consultation and expectations
 * Use approved industry standards and techniques to ensure proper system function with installed equipment
 * Create documentation; analyze, modify, and test systems to confirm proper function
 * Maintain and deploy user-specific system images
 * Confirm installed systems and programs are tested and working properly
 * Help maintain the company vehicle and keep up with scheduled maintenance
 * Help maintain inventory for assigned projects
 * Assist with warehouse maintenance, shipments, deliveries, staging, loading, and unloading as needed
 * Keep a neat, clean work area and equipment
 * Coordinate with other departments at Central Technologies to solve client problems independently; report directly to the regional service department coordinator in the Knoxville branch
 * Design and deliver solutions required by clients
 * Prioritize job tasks and adapt to changing schedules and assignments
 * Document work plans and deployments clearly, including manuals for other employees and clients when needed
 * Keep accurate, punctual ticket records and track metrics
 * Be willing to work odd hours occasionally
 * Other duties as assigned


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